Level 2 Executive - Case Management System

Job Description:

The Level 2 Executive will be responsible for handling escalated cases, providing advanced support, and ensuring the efficient resolution of complex issues. The role requires a deep understanding of case management processes, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

• Manage escalated cases and provide comprehensive support for timely and effective resolutions.
• Leverage SAAS-based case management platforms and systems with advanced technical proficiency.
• Conduct detailed case reviews to ensure accuracy, compliance, and adherence to protocols.
• Collaborate with various teams to resolve complex issues and contribute to continuous improvement initiatives.

Required Candidate Profile:

• Minimum of 1-2 years of experience in a Level 2 or similar role within a case management system.
• Excellent written and verbal communication skills.
• Strong ability to work collaboratively with cross-functional teams.
• Familiarity with the Education Industry and case management best practices.

Educational Qualifications:

• UG: Any Graduate
• PG: Any Postgraduate
• Others: Proficiency in MS OFFICE Suite