Lenskart Trainee Optometrist Hiring - Tamilnadu
Lenskart.com
Date: 1 week ago
City: Chennai, Tamil Nadu
Contract type: Full time
Customer focus Driving Net Promoter Score
- Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
- Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
- Understanding the POS system to ensure that the transactions are processed effectively
- Being dedicated to customer satisfaction and resolving any concerns that the customer has
- Following the 12-step Optometry process at Lenskart, during the eye check-up
- Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
- Performing a quality check of the lenses fitted before handing over the product to the customer
- Presenting the customer with an optimal selection of products based on customer preferences
- Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
- Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
- Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
- Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
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