Learning Systems Senior Associate - Mastery - Training Coordinator

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Role Overview

As the Learning Systems Senior Associate - Training Coordinator - gKit you will be responsible for creating/building learning paths and e-learnings. The Learning Systems Senior Associate also troubleshoots via cases on Intellum problems. Working on special projects is also a part of the Training Coordinator profile. Your key stakeholders would be internal Google teams.

Responsibilities

Position Responsibilities:

• Maintaining content structure and identifying when content needs to be reviewed/updated
• Troubleshoot and answer technical ticket issues for courses from support
• Provide daily project updates on ongoing setup and maintenance of content
• Communicate directly with customers to assess and document their LMS-related requests
• Upload, manage, and organize training content created in-house to the LMS
• Complete special projects to be added as required by the gTech Learning team
• Communicate with stakeholders on a regular basis across end to end projects
  
  

Required

Required Skills:

• Detail Oriented, Excellent listening and communication skills (written and verbal). Strong judgment with a positive attitude
• Self-starter with the ability to work independently and on multiple initiatives in a fast-paced, constantly changing environment
• Good Stakeholder management skills
• Process driven, with the ability to recommend and implement changes for process improvement
• Course Building, Learning Path creation in Learning management system (LMS) experience
• Troubleshooting experience in LMS & Hands on knowledge on Google sheets and slides.
• Basic HTML Coding & HTML5 Knowledge
  
  

Required Certification(s)

• n/a
  
  

Benefits

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
  
  

At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].