Lead Project Manager - Salesforce

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

About ResMed

We pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our digital health technologies and cloud-connected medical devices transform care for people with sleep apnea, COPD, and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice.

Our 2030 operating model intends to improve 500 million people’s lives and achieve their full health potential.

About The Team

Within the Customer Solution Enablement and Architecture Team, the Global Technology Solutions (GTS) – Salesforce COE is a dynamic group of highly motivated and results-driven professionals dedicated to translating ResMed’s strategy into an actionable roadmap.

Our mission is to:

• Deliver value and maintain the highest standards of excellence in Salesforce implementation and utilization by promoting rigorous standardization and fostering a collaborative environment
• Optimize business processes, enhance customer experience, and support ResMed growth through best practices, focused expertise and a culture of continuous improvement
  
  
  

The primary role of IT Application function is to analyse, design, develop and maintain IT applications based on business requirements across all business functionalities. Key deliverables include using current programming languages, configuration and source code to develop, test, debug complex applications and provide post-production support within the agreed time, quality, performance and budget constraints. Working closely with key stakeholders, DBAs and system administration to define and document functional & technical specifications and schedule.

Let’s Talk About Responsibilities

The primary objective of CRM Project Team Lead within IT Applications is to:

• Deliver CRM projects with a solid methodology, focusing on quality, time management, and budget efficiency.
• Define vision, strategy, and priorities with global and local business stakeholders, ensuring alignment with IT leadership and ResMed strategy.
• Promote Global Salesforce initiatives and solutions.
• Oversee project delivery from inception to completion, ensuring all goals are met within the timeline and budget.
• Produce project deliverables, including documentation, implementation, testing, and change management.
• Develop and maintain project plans, schedules, and budgets, monitoring progress and addressing issues.
• Facilitate regular project meetings and provide status updates to stakeholders.
• Support and mentor team members, providing guidance, especially to junior members.
  
  
  

Let’s Talk About Qualifications And Experience

• Deep understanding of IT project management methodologies.
• Critical thinking and strong, independent problem-solving skills.
• Strong business analytical skills.
• Leadership and mentorship abilities.
• Self-motivated, demonstrating initiative and ownership.
• Excellent organizational and time management skills to complete tasks on time.
• Ability to respond to common inquiries or complaints from customers and manage escalations.
• Effective presentation skills for business users and IT management.
• Good interpersonal and communication skills to interact positively with peers and management.
  
  
  

Required Skills

• Bachelor's/Master’s degree in Computer Science or related discipline
• 8 years of related experience (Salesforce.com, Commercial, Customer Service, B2B, B2C)
• Strong knowledge of SFDC best practices and configurations
• Understanding of ITIL concepts, especially Delivery and Project/Program Management
• Proficiency in waterfall and agile project methodologies, ability to write and present project documentation.
• Good understanding of regulatory constrains applying to functional domain (quality/Medical Device Regulation, Sox, GDPR, …)
• Ability to manage complex topics
• Experience managing a multi-cultural team
• Ability to take initiatives and to work in team
  
  
  

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.