Lead People Specialist - HR operations

Job Description:

Why Gainsight?

We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.

At Gainsight, our mission is to be living proof you can win in business while being human-first.

Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.

Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Job Description:

Ready to take the lead in our Center of Excellence as a Lead TS Specialist? Join our dynamic team in a full-time role where you’ll be the driving force behind over-all Global Processes, conducting audits, and ensuring our HR operations run seamlessly.

As a key player in our global team, you’ll collaborate across borders, spearhead compliance initiatives, and drive process improvements with a growth mindset. We’re a company that evolved from a startup tech culture into a powerhouse of innovation, focusing on smarter ways to elevate HR through cutting-edge tools and streamlined processes.

Flexibility is at the heart of this role, from managing diverse tasks to leading with adaptability. If you’re ready to make an impact and embrace every challenge with a can-do attitude, we’d love to have you join our team!

What You’ll Do:

As a Lead TS Specialist, you’ll be at the helm of operations, combining strategic leadership with a hands-on approach. Whether it’s managing day-to-day processes or switching hats to meet the needs of the hour, you’ll play a pivotal role in ensuring seamless execution across all HR operations.

• Subject Matter Expertise (SME):
• Stay updated on system changes and lead process enhancements with confidence.
• Share insights and knowledge with peers, ensuring everyone is informed and aligned.
• Update the playbook and version history while training and mentoring fellow coordinators to ensure excellence.
• Project Leadership:
• Lead and manage projects with a strategic mindset, ensuring deliverables are met on time and with impact.
• Use your excellent communication skills to align stakeholders and drive results.
• Payroll, Compliance, and Processes:
• Lead payroll processing and compliance initiatives across multiple regions.
• Oversee and refine HR audits to uphold operational excellence and adherence to standards.
• Lead exit and change processes, ensuring accuracy, compliance, and a smooth teammate transition.
• Collaboration and Influence:
• Collaborate with cross-functional teams to optimize workflows and maintain compliance.
• Be ready to step into different roles, adapt to challenges, and ensure the team remains agile and aligned.
• Champion Efficiency:
• Have knowledge/experience of HRIS - Workday (business processes, basic reporting knowledge, profile completion, onboarding, exits etc..)
• Leverage new technologies and tools to enhance HR operations and improve efficiency.
• Ensure all processes are diligently followed, leaving no room for compliance misses.
• HR Operations and Benefits:
• Utilize your experience in HR Operations to streamline processes and drive continuous improvements.
• Process multiple HR tasks on time, adhering to SLAs with precision.
• Provide global benefits administration support, focusing on Global regions like the USA, IND, EMEA; ensuring a seamless teammate experience.
  

We’re on the hunt for a dynamic individual who thrives in a fast-paced environment, excels at tackling exciting challenges, and understands the power of great communication as the ultimate game-changer. If you’re ready to team up for this next chapter, make an impact, and keep pushing boundaries, this role could be your perfect fit! Let’s shake things up and raise the bar together.

Who You Are:

• A flexible and adaptable professional who thrives on navigating challenges with a smile.
• A lead with a passion for finding smarter ways to elevate HR processes and deliver impactful results.
• A team player is eager to contribute to a global, collaborative environment.
• Someone who can work and navigate ambiguity and ambiguous situations very well.
  
  

What We're Looking For

• 7+ years of experience in HR Shared Services, with expertise in payroll operations and an understanding of benefits administration.
• Proven ability to mentor and guide teammates, even in an individual contributor role, fostering growth and development within the team.
• Workday experience and proficiency in Excel, with the ability to review and refine processes and documentation on a timely basis to ensure operational excellence.
• Demonstrated experience in conducting audits and ensuring compliance with HR processes, along with a solid understanding of global compliance standards and regulations.
• Agile mindset with a fast learning curve to adapt to evolving processes and systems in a dynamic environment.
• Strong collaborator with a blend of strategic vision and execution capabilities.
• Highly self-motivated and proactive, with the ability to partner with cross-functional teams and drive impactful results.
• Exceptional ability to manage multiple projects with varying deadlines, ensuring alignment with organizational goals.
• A strong team player who embraces change, innovation, and continuous improvement
  
  

Gainsters love working here for several reasons. Here are a few:

• Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.
• Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.
• Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.
• Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.
• Our Wellness Priorities: Monthly Recharge Days that re-energize us.
• Our Parody Videos: No explanation needed. Just watch them here!
  
  

Job Description Summary

By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!