Lead - Customer Security Operations

Tata Communications


Date: 6 hours ago
City: Hyderabad, Telangana
Contract type: Full time
About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

  • Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud & Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

  • Technical administration or troubleshooting to ensure the efficient functionality of the solution.
  • Incident Validation, Incident Analysis, Solution recommendation
  • Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
  • Act as a point of escalation for Level-1 customer service analysts
  • Coordinate with IT teams on escalations, tracking, performance issues, and outages.
  • Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
  • Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
  • Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
  • Publish weekly reports and monthly reports on customer service operations activity.

Desired Skill sets

  • Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
  • Experience in troubleshooting platform related issues, data backup, restoration, retention
  • Maintains awareness of latest technologies in the domain

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Virtual Admin-Associate Analyst-Hyderabad

Deloitte, Hyderabad, Telangana
1 day ago
Summary Position Summary Associate Analyst- Virtual admin support - Deloitte Support Services India Private Limited Work you’ll do You will be providing administrative support to different Partners, Directors and Managers. You will be responsible for a wide range of administrative and organizational tasks, making every day a new challenge. The key job responsibilities include the following: Preparation of non-technical business...

React Native Developer - Fresher

Deccan AI, Hyderabad, Telangana
3 days ago
Job Description: React Native Developer - FresherAbout UsDeccan AI is a model training and eval startup headquartered in the Bay Area. We are founded by IIT Bombay, IIM Ahmedabad and ex-Google alumni, and work with some of the top AI frontier labs in the world, e.g. Google Deepmind, Snowflake, and many more. We are backed by Prosus Ventures, and our...

Product Director – Global Customer Platform

hackajob, Hyderabad, Telangana
5 days ago
hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for this role.Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.As a Product Director of Global Customer Platforms in Consumer & Community Banking, you lead innovation through the development of products and features that...