Lead - Customer Interaction Suite
Tata Communications
Date: 3 weeks ago
City: Chennai, Tamil Nadu
Contract type: Full time
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
About The Role
A Technical position that acts as a technical Level2 expert for Genesys Cloud Contact Center solution deployment. Requires strong knowledge and understanding of Genesys Cloud architecture, Applications, infrastructure, Systems design and Integrations. Responsible for Implementation of the requirements and supporting customer at different stages during the customer service life cycle.
Key Responsibilities
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
About The Role
A Technical position that acts as a technical Level2 expert for Genesys Cloud Contact Center solution deployment. Requires strong knowledge and understanding of Genesys Cloud architecture, Applications, infrastructure, Systems design and Integrations. Responsible for Implementation of the requirements and supporting customer at different stages during the customer service life cycle.
Key Responsibilities
- Deployment / Configuration of Genesys Cloud contact center based on the low-level design
- Create test plan as per Business requirement and validate all functionalities
- Provide Training to End users (Agents / Supervisors / Admin)
- Identify and resolve issues observed during deployment and testing phase.
- Interact with OEM / CFT for issue resolutions.
- Strong passion for learning and teaching others
- Outgoing personality.
- Motivated and self-starting.
- Ability to think creatively and come up with proactive ideas.
- Strong problem-solving skills
- Must be able to communicate effectively and in a constructive manner with customers, management, peers and co-workers.
- Bachelor's Degree in Telecommunications, Engineering, Computer Science, or equivalent experience.
- Minimum of 4-7 years experience in Genesys Contact center solutions Implementation, Configuration and Support
- Strong working knowledge and hands on in Contact center technologies -Genesys Cloud.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Software Development Engineer, Digital Payments & Emerging Markets
Amazon,
Chennai, Tamil Nadu
2 weeks ago
DescriptionDigital and Emerging Markets Payments team is responsible for launching new payment experiences for digital businesses WW and retail business in emerging markets.We are a growing team adding new charters relevant to payment related customer experience for our customers in emerging markets.As part of this growth, we are hiring a Software Development Engineer II to contribute to the implementation of...
Client Relationship Specialist
AssetPlus,
Chennai, Tamil Nadu
2 weeks ago
About AssetPlusWe at AssetPlus aim to bring about a paradigm shift in the Fin-Tech market with our wealth management platform for distributors and end-users. Our vision is twofold - to educate people, particularly those in rural areas, about the variety of products available for wealth expansion, and to become a hub of all things investment.We are working towards making wealth...
Mainframe Developer (WIPPX)
Virtusa,
Chennai, Tamil Nadu
2 weeks ago
P1,C2,STSMainframe developerPossess 6 8 years strong Hands on Experience in Mainframe development with CICS, COBOL, JCL, DB2, VSAM, Control-M and basic IBM utilitiesKnowledge on developing/enhancing applications involving CICS with exposure on MQ series is mustResponsible for development and implementation of applications using Mainframe technologies and also should be responsible for Build, deployment and Support of the application.The identified resource will...
