Lead Cloud operations Engineer

The world's top banks use Zafin's integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin's platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.

Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.

What is the opportunity?

This role is responsible for ensuring the stability and performance of a hybrid cloud and on-premises environment, with a strong security mindset. This role also drives technology transformation initiatives to improve business processes and global organization productivity. This role provides technical guidance to the team maintaining the organization's infrastructure, business applications and platforms to deliver an excellent end-user experience.This role reports to the Director, Systems and Technology.

What will you do ?

Provide technical guidance and drive initiatives across multiple technology scope that includes, but not limited to the below :

Microsoft Azure cloud

Azure Entra ID

Microsoft 365

Microsoft Defender for Cloud and End Point

Microsoft end point management / Intune

Windows and Linux technology stack

Network Administration (routers, firewalls, switches)

Atlassian products

Manage our global IT infrastructure, enterprise information systems, end-user services and compliance with industry standards

Lead business transformation initiatives under IT scope

Work with the leadership team on IT roadmap and initiatives

Drive transformation initiatives to improve business processes and global organization productivity continuously

Active involvement in executing the IT strategy, including planning and implementing processes and policies

Oversee the maintenance of all enterprise IT assets

Escalation point for complex technology issues

Evaluate technology risks and drive remediation measures

Assess the effectiveness of established IT processes and provide recommendations on IT daily operations

Ensure Change Management process standards are followed for technology change initiatives

Lead complex technical projects in an agile environment

Technical guidance to the team on maintaining user documentation, procedures, and relevant training materials.

Research and report on new technologies that would help the organization to meet new and ever-changing business goals and requirements.

Drive operational excellence and productivity in the team

Own new technology initiatives, learn, design and drive implementation

Must Have Skills

Degree in Computer Science, Engineering or equivalent

14+ years of relevant experience in information technologies with minimum of 3 years of playing a technical leadership role

Sound knowledge of cloud concepts and core working experience in at least one cloud platform, preferably Microsoft Azure

Solid experience with Infrastructure components (Compute, Storage, Networking, virtualization)

Experience in administering Microsoft 365 suite of applications is preferred

Familiarity with Atlassian products

Excellent troubleshooting skills with experience in issue triaging and resolution for complex technical issues

Excellent problem-solving, written and verbal communication skills

A genuine passion for technology

A love for helping people and solving problems

An instinct to communicate and collaborate with others

A desire to work hard, learn, and grow

Ability to multi-task with strong attention to detail and follow-up skills

Strong work ethic and flexibility to take on varied responsibilities

Experience working with large enterprise IT environment

Advanced knowledge of information security

Advanced technology and cloud certifications preferred

What's in it for you

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin's privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.