Lead Business Analyst

Why Headout?

What we do is important

In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and the most delightful way to head out to our next real-life experience. We do this by running a managed marketplace to the world's most exceptional real-life experiences — from immersive tours to museums to live events and everything in between.

We've got scale, fast growth, and solid fundamentals

Headout has served tens of millions of guests from 196 countries (every single sovereign state on the planet) on one of our experiences across 100+ cities in 9 languages. Today, we have sales of 100s of millions of $s a year and are growing rapidly. Contrary to the norm, we deliver this scale and growth while being profitable. We've been unit profitable for 18 months + and have recently turned EBITDA profitable as well. We have raised $60M+ from top-tier investors and are building a durable company for the long term - because that's what our mission needs and deserves.

Now is the right time

While we have a fast-growing business, we are still very early in our journey with a large upside to capture and have a team that is small enough for you to have an indelible outsized impact on our journey. We are not too early, we are not too late.

Our culture

Every place has its own beat and we are no different. We are not the right place for everybody but we are the right place for a certain group of people. Read more about it here: https://bit.ly/HeadoutPlaybook

The role

As the Lead Business Analyst, you will play a pivotal role in harnessing the power of data to enhance our Operations team. At Headout, we firmly believe in data-driven decision-making. Collaborating closely with multifaceted teams across the organization, our data team diligently crafts business insights and actionable strategies. Your analytical expertise and ability to communicate findings effectively will be crucial in driving our operational efficiency and achieving our business objectives.

What makes this role special?

• Dual Impact: Your work will optimize both customer-facing operations and our partnerships with suppliers across 190+ countries. Your insights could simultaneously enhance a traveler's experience in Tokyo and a tour operator's efficiency in Rome.
• Operational Alchemy: Transform complex, multi-faceted data into operational gold. Your work will streamline processes, predict bottlenecks, and create seamless experiences for both customers and partners in a 24/7 global marketplace.
• Global Puzzle Solving: Tackle intricate operational challenges at an international scale. From optimizing last-minute bookings in peak seasons to enhancing supplier onboarding across diverse markets, you'll solve puzzles that span countries.
• Real-World Impact: See the tangible results of your work in improved customer satisfaction scores, increased partner performance, and smoother operational workflows. Your analyses directly translate to happier travelers and more successful suppliers.
• Data Democracy: Champion data-driven decision making across the operations ecosystem. You'll build dashboards and tools that empower teams worldwide to make informed, real-time decisions.
• Continuous Innovation: As travel trends and technologies evolve, you'll be at the forefront of adapting our operations. Your analytical skills will help Headout stay agile and innovative in a dynamic industry.
  
  

What skills & experience do you need?

• You have a minimum 3 years of experience in data analysis, preferably with a focus on operations or supply chain
• The transformation of raw data into actionable insights is your forte. Proficiency in SQL is a must, Python/R is optional but preferable.
• You possess a commercial acumen that translates numbers into impactful business strategies and you have experience working with with process optimization and operational efficiency metrics
• Your expertise extends to synergizing with senior stakeholders, ensuring harmony in decision-making.
  
  

EEO statement

At Headout, we don't just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our partners, and the community at large. Headout provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. During the interview process, if you need assistance or an accommodation due to a disability, you may contact the recruiter assigned to your application or email us at [email protected].

Privacy policy

Please note that once you apply for this job profile your personal data will be retained for a period of one (1) year. Headout shall process this data for recruitment purposes only. Once the relevant job profile is filled or once the time period of one (1) year from the date of the job application has passed, whichever is later, Headout shall either delete your data or inform you that it shall keep it in its database for future roles. In compliance with the relevant privacy laws, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that the processing of your personal data be restricted. If you have any concerns or questions about the way Headout handle your data, you can contact our Data Protection Officer for more information.