Lead Assistant Manager
EXL
Date: 3 weeks ago
City: Pune, Maharashtra
Contract type: Full time
- Manage team and ensure quality and productivity targets are met
- Preferred knowledge of the UK insurance industry
- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist new hires such that they are productive on the floor in the shortest possible time frame
- Provide inputs on process and system to the team members.
- Client Interaction, where required at the level of Supervisors
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Collect and provide data required for various audits like ISO/COPC etc.
- Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy
- Effectively manage queue and balancing of work load
- Focus on Innovation
- Handle escalations
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