Lead Administrator

Wipro


Date: 6 days ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

Do

  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
    • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
    • Conduct technology capacity planning by reviewing the current and future requirements
    • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
    • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
  • Manage the day-to-day operations of the tower
    • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
    • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
    • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
    • Develop shift roster for the team to ensure no disruption in the tower
    • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
    • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
    • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness


  • Team Management
    • Resourcing
      • Forecast talent requirements as per the current and future business needs
      • Hire adequate and right resources for the team
      • Train direct reportees to make right recruitment and selection decisions


    • Talent Management
      • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
      • Build an internal talent pool of HiPos and ensure their career progression within the organization
      • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
    • Exercise employee recognition and appreciation



    Stakeholder Interaction

    Stakeholder Type

    Stakeholder Identification

    Purpose of Interaction

    Internal

    Technology Solutions Group, BU Teams, Different Infrastructure teams

    Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc.

    IRMC, QA

    Guidance on risk mitigation and quality standards

    External

    Clients

    Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc.

    Vendors/ Manufacturers

    Development and deployment of platforms, applications, databases etc.





    Display

    Lists the competencies required to perform this role effectively:
  • Functional Competencies/ Skill
    • Technical Knowledge - Knowledge of own tower (platform, application, database etc) - Expert
    • Domain Knowledge - Understanding of IT industry and its trends - Competent to Expert

    Competency Levels

    Foundation

    Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

    Competent

    Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

    Expert

    Applies the competency in all situations and is serves as a guide to others as well.

    Master

    Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

    • Behavioral Competencies
      • Managing Complexity
      • Client centricity
      • Execution Excellence
      • Passion for Results
      • Team Management
      • Stakeholder Management

      Deliver

      No.

      Performance Parameter

      Measure



      • Operations of the tower

      SLA adherence

      Knowledge management

      CSAT/ Customer Experience

      Identification of risk issues and mitigation plans

      Knowledge management



      • New projects

      Timely delivery

      Avoid unauthorised changes

      No formal escalations

      Google Cloud Admin

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