Lead Administrator
Wipro
Date: 2 weeks ago
City: Mysore, Karnataka
Contract type: Full time
Software Asset ManagementSAM
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
Do
No.Performance ParameterMeasure1.Operations of the tower
SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
No formal escalations
Software Asset Management
- Upload license entitlement onto SNOW system
- Performing software reconciliation/mapping between software utilization and entitlement
- Strategize on software optimization where applicable, especially major licenses.
- Operate and maintain SNOW Client Agent Management, to ensure all devices report back to Master Server
- Prepare and present software compliance status, achievement, gaps and mitigation.
- Log case to principal if there are any bugs or error found in the SNOW system follow up and report on progress
- Manage SNOW system upgrade as per requirement
- Manage removal of blacklisted software.
- Monitor and provide rectification on SNOW system alerts and warning
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
Do
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
- Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
Stakeholder TypeStakeholder IdentificationPurpose of InteractionInternalTechnology Solutions Group, BU Teams, Different Infrastructure teamsUnderstanding requirements, planning and status updates, maintenance and back up, issue resolution etc. IRMC, QAGuidance on risk mitigation and quality standardsExternalClientsUnderstanding requirements, planning and status updates, maintenance and back up, issue resolution etc. Vendors/ ManufacturersDevelopment and deployment of platforms, applications, databases etc.
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Technical Knowledge - Knowledge of own tower (platform, application, database etc) - Expert
- Domain Knowledge - Understanding of IT industry and its trends - Competent to Expert
- Behavioral Competencies
- Managing Complexity
- Client centricity
- Execution Excellence
- Passion for Results
- Team Management
- Stakeholder Management
No.Performance ParameterMeasure1.Operations of the tower
SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
- New projects Timely delivery
No formal escalations
Software Asset Management
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