L&D Support specialist– Associate

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
  
  

Job Description

Activities to be performed :

• Research and analyze a learner issue based on an incident submitted and routed from other support teams within PwC
• Synthesize information and communicate within the team and with learners on problem statements, troubleshooting, and resolution
• Coordinate with other L&D teams, non-L&D teams, and stakeholders on research and root cause analysis
• Identify trends of incidents
• Participate in tools and technology projects where needed
• Manage team mailboxes, dashboard and team manuals
• Generate regular reports
• Managing LMS/Learning Hub (optional)
• Technical integration knowledge betw/ digital development tools and LMS through AICC and SCORM
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  
  

Level of experience: 0-4 years

Education/qualifications: Graduate and above (Masters in English/Communicative English/Mass Communication or Diploma/Degree in Instructional Design preferred)

Knowledge of tools: MS office suite, G Suite, Power BI, Alteryx, Workbench, Metrics (optional), LMS (optional)

Industry experience: 0-4 years in mailbox and dashboard management, experience in generating finance related and general report and LMS content management (optional)

Technical capability: Client communication, SME interaction, generating reports, mailbox management

Key personal attribute: Open to learning new skills and tools, awareness of the industry latest trends, eye for details, flexibility to adapt to new situations, strong verbal and written communication skills