L2 - Operations
Jio
Date: 1 week ago
City: Thāne, Maharashtra
Contract type: Full time
Skills:
Application Support, Linux and Windows, SQL, ELK, IIS, ITIL, Oracle, Apache/tomcat,
Job Description
Job title: L2 - Operations
Location: RCP, Navi Mumbai
Know-how Required (Education, Experience, Specific Knowledge)
4-8 years of experience in operations or deployment in telecom/IT industry. Experience in GIS or location-based services in the capacity of operations, support or deployment is desirable but not mandatory.
Must
Application Support, Linux and Windows, SQL, ELK, IIS, ITIL, Oracle, Apache/tomcat,
Job Description
Job title: L2 - Operations
Location: RCP, Navi Mumbai
Know-how Required (Education, Experience, Specific Knowledge)
4-8 years of experience in operations or deployment in telecom/IT industry. Experience in GIS or location-based services in the capacity of operations, support or deployment is desirable but not mandatory.
Must
- Working knowledge of Linux and Windows
- Experience in operations, deployment, or UAT/validation test of telecom/IT products
- Working knowledge of SQL and Oracle/Postgres
- Well versed with Linux basics and file operation commands
- Knowledge of Apache/tomcat and http
- Very good verbal and communication skills in English
- Willing to work in shifts (day and night)
- Knowledge of ELK (elasticsearch)
- Knowledge of IIS, Queue Managers
- ITIL certification is an added advantage
- B.E or B.Tech degree in Electronic & Telecomm or Comp. Sc from a recognized university or MCA and BCA
- Monitoring of the applications under the responsibility of the team
- Performing L2 level tasks and actions based on the requirements
- Preparation of KPIs and reports
- Work on open tickets and to close the same within SLA and if required, to escalate with first level of analysis
- Coordination with other teams for any requirements or actions
- Escalation of any issues internally and to external teams, as required
- Proactive actions based on the monitoring and alarms data to prevent any predictable problems in the applications
- Suggestion & implementation of automation of regular manual tasks
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