L1 Support Engineer
Avestan Technologies LLC
Date: 3 weeks ago
City: Kanpur, Uttar Pradesh
Salary:
₹25
-
₹35
per month
Contract type: Full time
Job Description
Title: L1 Support Engineer
Location: Kanpur , Uttar pradesh
Experience - 1 to 3 year
We are currently seeking a L1 Support Engineer, who will be a part of a team that works collaboratively to solve complex problems and to ensure our large-scale, distributed services run optimally. This team has a balance between fast paced real-time operations support and deep system analysis to determine ways to reduce system complexity and improve efficiency. We bring creative engineering solutions to operations problems and focus on optimizing existing systems and reducing work through automation.
Responsibilities
Taking ownership of customer issues reported and seeing problems through to resolution
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Refer to internal database or external resources to provide accurate tech solutions
Document technical knowledge in the form of notes and manuals
Be Able To Write Complex Sql Queries.
Skills Required
Ability to diagnose and troubleshoot basic technical issues
Working Experience in Database Sql, Plsql.
Comfortable with Asp.net.
BS degree in Information Technology, Computer Science or relevant field
Good understanding of computer systems, mobile devices and other tech products
Understanding of Middleware technologies will be a plus
Title: L1 Support Engineer
Location: Kanpur , Uttar pradesh
Experience - 1 to 3 year
We are currently seeking a L1 Support Engineer, who will be a part of a team that works collaboratively to solve complex problems and to ensure our large-scale, distributed services run optimally. This team has a balance between fast paced real-time operations support and deep system analysis to determine ways to reduce system complexity and improve efficiency. We bring creative engineering solutions to operations problems and focus on optimizing existing systems and reducing work through automation.
Responsibilities
Taking ownership of customer issues reported and seeing problems through to resolution
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Refer to internal database or external resources to provide accurate tech solutions
Document technical knowledge in the form of notes and manuals
Be Able To Write Complex Sql Queries.
Skills Required
Ability to diagnose and troubleshoot basic technical issues
Working Experience in Database Sql, Plsql.
Comfortable with Asp.net.
BS degree in Information Technology, Computer Science or relevant field
Good understanding of computer systems, mobile devices and other tech products
Understanding of Middleware technologies will be a plus
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