KYC Operations Auditor

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Position Overview: As a KYC (Know Your Customer) Operations Auditor, you will be critical in ensuring adherence to regulatory requirements and internal policies related to merchants' due diligence. You will conduct detailed audits of KYC processes and documentation to verify accuracy, completeness, and compliance with established standards. This role requires meticulous attention to detail, strong analytical skills, and the ability to effectively interpret and apply regulatory guidelines.

Key Responsibilities:

• Audit Execution:
• Conduct thorough audits of KYC verifications that have been processed by the team.
• Evaluate the accuracy and completeness of KYC information gathered during merchant onboarding and periodic reviews.
• Verify compliance with regulatory requirements, internal policies, and SOPs being rightly followed
• Compliance Monitoring:
• Monitor KYC processes and procedures to ensure they align with regulatory changes and internal guidelines.
• Review and analyze trends and patterns in KYC data to identify potential risks or issues.
• Recommend improvements to KYC policies and procedures based on audit findings and industry best practices.
• Reporting and Communication:
• Prepare detailed audit reports summarizing findings, conclusions, and recommendations.
• Communicate audit results to management and stakeholders clearly and concisely.
• Collaborate with KYC operations teams to address audit findings and implement corrective actions.
• Training and Development:
• Provide training and guidance to KYC operations staff on regulatory requirements and audit best practices.
• Foster a culture of compliance and continuous improvement within the KYC operations function.
  
  

Eligibility:

• 2+ years of experience in KYC operations, compliance, or audit within the financial services industry.
• Strong understanding of AML (Anti-Money Laundering) regulations, KYC processes, and customer due diligence requirements.
• Excellent analytical skills with the ability to interpret complex regulatory guidelines.
• Detail-oriented and organized, with the ability to manage multiple tasks and deadlines effectively.
• Proficiency in using audit tools and software for documentation review and reporting.
  
  

Key Competencies:

• Integrity and ethical conduct.
• Analytical thinking and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Adaptability to evolving regulatory requirements and industry trends.
  
  

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
  
  

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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