Knowledge Management

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

• Develop and implement knowledge management policies, processes, and standards aligned with ITIL best practices.
• Collaborate with subject matter experts to capture and document knowledge.
• Review, validate, and update knowledge base content regularly to ensure accuracy and relevance.
• Manage the organization's knowledge management platform (e.g., ServiceNow, Confluence).
• Align knowledge management practices with ITIL processes such as Incident, Problem, and Change Management.
• Promote a knowledge-sharing culture across teams and departments.
  
  

Your profile

• 4+ years of experience in knowledge management, preferably in an ITIL-aligned environment.
• Experience with ITSM platforms and knowledge tools.
• ITIL Foundation Certification (required or preferred)..
• Strong written and verbal communication skills.
• Analytical mindset with attention to detail.
• Ability to work cross-functionally and manage multiple stakeholders.
  
  

What will you love working at Capgemini

• Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries.
• Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs.
• Career Progression: Structured internal mobility and leadership development pathways.
• Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives.
• Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being.
• Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs.
  
  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.