Key Relationship Manager

Job Title: Key Relationship Manager

Division: Operations

Location: Delhi (Hybrid)

Experience Required: 8+ Years

Salary: Upto 10 LPA

Job Summary

We are seeking an experienced and dynamic Key Relationship Manager to lead customer engagement and loyalty initiatives for our esteemed enterprise client, JK Tyre. This role demands a seasoned professional with a deep understanding of project execution, campaign management, and client servicing. The ideal candidate should be adept at managing multi-channel communication campaigns, overseeing teams and vendors, and navigating enterprise-grade CRM systems.

Key Responsibilities

• Act as the primary point of contact for JK Tyre, ensuring exceptional client satisfaction and relationship management.
• Drive loyalty and engagement programs, ensuring alignment with business goals and customer expectations.
• Plan and manage the execution of campaigns across multiple communication channels (SMS, WhatsApp, Email, etc.).
• Lead and mentor a cross-functional operations team to ensure smooth campaign execution and daily deliverables.
• Collaborate with internal stakeholders and external vendors to ensure timely and high-quality outcomes.
• Monitor KPIs, generate periodic reports, and present performance updates to internal leadership and the client.
• Ensure seamless usage and adoption of CRM tools to manage customer data, workflows, and reporting.
• Continuously identify opportunities for process improvement and client success.
  
  

Required Skills & Qualifications

• Minimum 8 years of experience in relationship management, client servicing, or channel marketing, preferably in B2B or enterprise environments.
• Proven track record of managing large accounts or enterprise customers, ideally in automotive or allied industries.
• Strong project management skills with hands-on experience in planning, executing, and monitoring communication campaigns.
• Familiarity with CRM systems, tools like Microsoft Excel, PowerPoint, and word as well as Canva, ChatGPT, Gemini etc.
• Excellent interpersonal, communication, and negotiation skills.
• Experience in vendor coordination and cross-functional team leadership.
• Ability to thrive in a hybrid working model and in a fast-paced environment.
  
  

Preferred Qualifications

• Prior experience working with channel partners, dealers, or loyalty programs.
• Experience in handling customer engagement initiatives for large-scale enterprises.
• Knowledge of the automotive sector and channel marketing strategies is a plus.