Key Account Manager

Description:

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Position Title(s):

Key Account Manager

Position Summary

Responsible for territory sales targets, building relationship with internal & external customers (Doctors/ KOL’s / Distributors / peers/superiors), developing new customers, monitoring competitor activities, keeping track of the daily working, keeping track of customer usage pattern and maintaining records.

Handling customer complaints and working towards absolute customer delight.

He/she will also track IOL/OVD/Phaco market-share in the assigned territory/state and keep track of competition actions – to proactively ensure market leadership in the state/ territory assigned. He/she will be closely supporting Area Manager to develop and strengthen relationship with some of the Key Opinion Leaders of his assigned state/territory.

Adheres to environmental policy, procedures, and supports department environmental objectives.

Qualifications

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

III.

Minimum education required for competent performance:

A Bachelor’s degree in Science/Commerce/ Engineering (Electronics/ Electrical/ Instrumentation) or Optometry.

MBA will be an added advantage

Minimum 5-6 years working experience in sales with at least 3-4 years of experience in medical device/ healthcare/ ophthalmology industry

SUPERVISION / AUTHORITY

VII.

Indicate below by placing an X next to the level of responsibility, if any, for directing the work production of others. This level of responsibility must be a reflection of the job itself, not the specific incumbent (select one).

X

• Give no supervision to others.
• Have lead responsibilities for one or more employees.
• Responsible for work flow production, training of new employees on covered jobs, answering job-related questions in one or more areas.
• In addition to "C", assist in reporting on performance, recommending advancements, implementing new or changed procedures. Generally recognized as Group Leader or Assistant Supervisor.
• Have full, direct supervisory responsibilities for a department or function.
  
  

VIII.

SUPERVISOR COMMENTARY: It is important that you review each position

description thoroughly. Please indicate below by placing an X by the paragraph which most closely reflects the degree to which supervisory control is exercised over

Job Position Description.

Qualifications:

the performance of the job:

• How work is done and work progress are checked under close supervision and/or clearly defined procedures.
  
  

X

• Under supervision, carries out general instructions in accordance with standard practice. Requires some initiative and judgment. Actions checked periodically.
• Under general supervision, works within established guidelines and has flexibility as to method, priority and timing of job duties. Requires some amount of initiative and judgment.
• Under general or minimum supervision, performs duties in terms of stated objectives. Generally works out details within broad guidelines and exercises considerable initiative and judgment.
  
  

Note:

Responsibilities and accountabilities will vary for all positions and the scope of individual roles may not be limited to the contents of this position description. Procedures will define responsibilities from time to time and each manager is responsible for complying with these processes, which supplant any responsibility outlined within. As such, adherence to company procedures is also a responsibility of any roles encompassed within this