Key Account Executive

Petpooja


Date: 3 weeks ago
City: Amritsar, Punjab
Salary: ₹100,000 - ₹480,000 per year
Contract type: Full time
Roles And Responsibilities

  • As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
  • Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
  • Use a consultative approach to help clients grow their business using Petpooja products & services
  • Ensure timely renewals of products & services
  • Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
  • Collaborate with Internal Teams to ensure top-notch service & support
  • Give market insights/feedback of the product to the Tech team to enhance the product offerings
  • Generate referral leads from your existing portfolio of clients
  • Requires exceptional presentation & people skills to navigate different customer challenges

Qualification And Skills

  • Ability to plan, manage & report on business metrics
  • 1-3 years of experience in sales/ account management/ customer success roles
  • Good at time management and is adaptive
  • Problem-solving approach
  • Client Management

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