Junior QA and Tech support Engineer

Milliman


Date: 10 hours ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Junior QA Engineer Duties

  • Functional and Non-Functional Testing: Conduct thorough functional and non-functional tests to ensure software meets functional specifications and performance standards.
  • Test Case Design: Design, develop, and maintain detailed test cases and test scripts based on software requirements, user stories, and technical specifications.
  • Bug Reporting: Identify, document, and track defects in the software using bug-tracking tools. Work with development teams to reproduce, diagnose, and resolve issues.
  • Regression Testing: Perform regression testing to ensure that new code changes do not negatively affect the existing functionality of the software.

Tech Support Duties

  • User Issue Diagnosis and Resolution: Diagnose and resolve user-reported issues related to software. Provide prompt solutions and assistance to ensure minimal downtime.
  • Documentation: Create and maintain user manuals, standard operating procedures (SOPs), and other technical documentation to assist users and internal teams.
  • Client Communication: Communicate effectively with clients to gather information, provide support, and resolve any technical queries or issues. Ensure a positive experience for all clients.

Required Skills & Qualifications

  • Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
  • Strong attention to detail and an analytical mindset.
  • Familiarity with software testing techniques, methodologies, and bug tracking tools.
  • Basic knowledge of software troubleshooting and technical support practices.
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong problem-solving abilities and a proactive attitude.
  • Experience with test case design and execution is a plus.
  • Basic understanding of coding/scripting (e.g., Java, Python, or similar) is a plus but not required.

Preferred Skills

  • Experience with software testing tools (e.g., Selenium, JIRA).
  • Experience in providing technical support in a SaaS or software environment.
  • Knowledge of ITIL frameworks or customer support methodologies.

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