Jr. Service Desk

Stefanini North America and APAC


Date: 4 days ago
City: Pune, Maharashtra
Contract type: Full time
Details

Job Description

Job Description

  • Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.
  • Be logged-in and available to answer calls through our global Service Desk call centre solution.
  • Actively participate in team meetings and suggest opportunities for continual improvement.
  • Support Service Desk KPI/TTI measures.
  • Be part of a rotered on call team during weekends, this should have you on-call once a month
  • Develop and maintain both technical and customer documentation for standards, processes and procedures.
  • Monitor group email inbox and enter into ticketing system.

Working Hours: 3 shifts on a rotational basis

  • 06:30 - 14:30 (IST)
  • 14:30 - 22:30 (IST)
  • 22:30 - 06:30 (IST)

# Immediate start preferred

Job Requirements

Job Requirement

  • Strong customer service skills with a passion to exceed customer expectations.
  • Good analytical and problem solving skills.
  • An understanding of ITIL v3.
  • A passion and interest in learning a broad knowledge of hardware and software.
  • Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
  • Strong English written and verbal communication skills.
  • Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences.
  • Ability to work under stressful conditions.
  • Maintain up-to-date knowledge in the Service Desk sector of IT along with any industry trends or techniques.

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