Jr Customer Service Executive - Cloud & Security Customer Service Operations

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Key Responsibilities

SLA management for the KPI's and daily reporting

Conduct regular audits and assessments to identify non-compliance, risks, or vulnerabilities.

Develop and maintain network compliance documentation, reports, and dashboards.

Collaborate with network engineers and security teams to design and implement compliance controls.

Manage remediation efforts for compliance violations or audit findings.

Stay up to date on regulatory changes and assess their impact on existing network infrastructure.

Support external and internal audits by providing documentation, evidence, and subject matter expertise.

Train and raise awareness among network teams about compliance best practices and requirements.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field.

2–4 years of experience in network compliance, network security, or IT audit.

Solid understanding of networking fundamentals (TCP/IP, LAN/WAN, Firewalls, VPNs).

Experience with risk assessment and mitigation in IT/network environments.

Proficient in using compliance and audit tools for tracking and reporting.

Excellent analytical, documentation, and communication skills.