Jira Solution Design and Support Technician
Numerator
Date: 3 weeks ago
City: Vadodara, Gujarat
Contract type: Full time
Remote
We’re reinventing the market research industry. Let’s reinvent it together.
At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.
Tasks & Responsibilities
The below activities should not be considered a complete list of activities.
At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.
Tasks & Responsibilities
The below activities should not be considered a complete list of activities.
- Solution Design: Analyze business requirements and design comprehensive Jira solutions, including project structures, custom fields, workflows, and screen layouts to streamline project management processes.
- Workflow Optimization: Create and refine complex workflows to automate tasks, manage approvals, and ensure smooth project progression
- Integration Management: Integrate Jira with other enterprise systems and tools using APIs and add-ons to create a unified data ecosystem
- System Administration: Manage Jira user permissions, custom schemes, and system settings to maintain data integrity and security
- Training and Support: Provide training and guidance to users on best practices for utilizing Jira features and functionalities.
- Performance Monitoring: Monitor Jira performance, identify bottlenecks, and implement optimization strategies to maintain system efficiency.
- Standards and Governance: Establish and enforce Jira governance guidelines, including naming conventions, data quality standards, and best practices.
- 7-10 years of experience in JIRA solution design.
- Ability to analyze business requirements and design comprehensive Jira solutions.
- Experience in creating and refining complex workflows.
- Extensive knowledge of Jira core features, custom fields, workflows, permissions, schemes, and reporting capabilities.
- Familiarity with scripting languages (e.g., JavaScript), APIs, and integration methods to customize Jira functionalities specifically with Azure DevOps.
- Ability to diagnose complex issues within Jira and develop creative solutions to address them.
- Define and outline best practice processes for Incident Management, Problem Management, Change management, Knowledge management, Release Management, Service catalogue, Critical Incident handling, Asset Management using ITIL foundations as a framework.
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