IT Team Lead - Configuration Management

We are seeking a dedicated and skilled IT Team Lead to join our IT department.

As a IT Team Lead, he will be responsible for providing technical support, troubleshooting, and maintaining IT Infrastructure and peripherals for our organization.

You will play a crucial role in ensuring the smooth functioning of our IT environment and assisting end-users with their technical needs as well managed internal team.

Responsibilities

• Cloud and Email support :
• Provide technical support AWS, Azure cloud infrastructure.
• Install, configure, and troubleshoot operating systems, applications, and software packages in VM and Docker
• Must be hands on experience with O365 Administration.
• Good knowledge about SharePoint Administration.
  
  

Hardware And Software Support

• Provide technical support for desktops, laptops, printers, and other end-user hardware devices.
• Install, configure, and troubleshoot operating systems, applications, and software packages.
• Good knowledge of any Antivirus/DLP solution.
  
  

Incident Resolution

• Respond to and resolve support requests, incidents, and problems reported by end-users in a timely and efficient manner.
• Diagnose and troubleshoot hardware and software issues and escalate complex problems to the appropriate level of support.
  
  

Applications & Mac OS Support

• Provide support on various applications & services like - Google G-suite, Office 365, Vonage, MS Teams, SharePoint, VPN etc.
• Troubleshoot and fix Mac OS and Apple device related Issues
• User Assistance :
• Assist end-users in setting up new devices and applications, providing guidance and training as needed.
• Educate users on best practices for utilizing hardware and software to enhance productivity and efficiency.
  
  

Network And Connectivity

• Configure and troubleshoot network connections, both wired and wireless, ensuring connectivity and optimal performance.
• Collaborate with network administrators to resolve network-related issues and provide seamless access to network resources.
• ISP troubleshooting
• Security and Compliance:
• Implement security measures to safeguard company data and information, ensuring compliance with security policies.
• Conduct regular security audits and updates to mitigate potential vulnerabilities.
  
  

Documentation And Reporting

• Maintain accurate records of support activities, including incident reports, resolutions, and knowledge base articles.
  
  

Asset Management

• Maintain an up-to-date inventory of IT assets, tracking hardware and software licenses, warranties, and usage.
• Coordinate with vendors for asset procurement, maintenance and part replacement
• Remote Support:
• Provide remote support to off-site and remote employees, ensuring a consistent level of service across the Bachelor's degree in Information Technology, Computer Science, or a related field
• 5-7 Years hands on experience in IT Infrastructure management, or a similar role.
• Strong knowledge of Microsoft Windows operating systems, Office 365, SharePoint administration, Azure and AWS management.
• Excellent problem-solving and troubleshooting skills.
• Good communication skills
  
  

(ref:hirist.tech)