IT Support Engineer

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better everyday – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role

We are looking for an IT Support Engineer who is passionate about providing an amazing customer experience while delivering outstanding technical support to join our growing team. The ideal candidate will work on a rotational shift and have two to four years of progressively increasing responsibilities in an IT Support role, with an emphasis on providing responsive, high-quality support.

What You Will Do

• Providing full-service internal IT Support to Confluent employees around the globe.
• Advanced troubleshooting of hardware and applications, providing technical support and problem-solving.
• Communication with our users and staff to understand, identify, document, and resolve problems.
• Resolve problems in a timely manner or escalate on behalf of users to IT leads or managers.
• Be well-organized and highly efficient when managing your work.
• Be a documentation champion, crafting and refining processes as the organization scales.
• Help, teach, and mentor junior colleagues.
• Be flexible. We're growing and we need to continue to change to help the company grow.
• Promote and represent Confluent culture and core values in all aspects of your job duties to ensure user satisfaction.
  
  

What You Will Bring

• 2+ years of providing hands-on and remote IT Support, including wireless network troubleshooting, audio and video conferencing, remote collaboration tools, and printer support.
• 2+ years of experience in the Information Technology Field.
• 2+ years supporting, working with, and administering at least one of the following SaaS Applications: Google Workspace, JIRA, Okta, Zoom, Office 365, and Slack.
• Experience with Jamf Pro, Intune, and other MDM platforms.
• Network troubleshooting experience with Ruckus, Meraki, etc.Familiarity with Atlassian products and other ticketing platforms.
• Outstanding communication skills: You have very detailed case notes as well as KB articles, and you have the ability to articulate complex concepts into noncomplex jargon.
• Have a curiosity for tech with a strong desire to learn and develop new skills.
• Understanding of standard IT processes such as asset management, employee lifecycle, etc.
• A strong dedication to developing technically and to delivering world-class customer service.
• In-depth knowledge supporting Windows & Mac Operating Systems.
  
  

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.