IT Services Support Specialist , GSD
Amazon
Date: 2 weeks ago
City: Chennai, Tamil Nadu
Contract type: Full time
Remote
Description
Amazon's IT Services support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.
The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Provides comprehensive technical support to Amazon Corporate employees worldwide.
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
Manage a case count between 15-25 tickets.
Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.
Assists with activities to triage and escalate any system or network outage to reduce downtime.
A day in the life
About The Hiring Group
Job responsibilities
Amazon's IT Services support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.
The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Provides comprehensive technical support to Amazon Corporate employees worldwide.
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
Manage a case count between 15-25 tickets.
Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.
Assists with activities to triage and escalate any system or network outage to reduce downtime.
Basic Qualifications
Company - Amazon Dev Center India - Hyderabad
Job ID: A3032236
Amazon's IT Services support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.
The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Provides comprehensive technical support to Amazon Corporate employees worldwide.
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
Manage a case count between 15-25 tickets.
Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.
Assists with activities to triage and escalate any system or network outage to reduce downtime.
A day in the life
About The Hiring Group
Job responsibilities
Amazon's IT Services support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.
The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Provides comprehensive technical support to Amazon Corporate employees worldwide.
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
Manage a case count between 15-25 tickets.
Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.
Assists with activities to triage and escalate any system or network outage to reduce downtime.
Basic Qualifications
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Bachelor’s degree in Computer Science or related field or experience equivalent.
- 1+ years of experience in help-desk or desk-side support environment
- Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.
- Strong verbal and written skills proven ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills
- Adherence to shift schedules and timeliness are key requirements
- Willingness to work flexible shifts and scheduling, weekends, and holidays
Company - Amazon Dev Center India - Hyderabad
Job ID: A3032236
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Supplier Quality Engineer
GRUNDFOS,
Chennai, Tamil Nadu
4 days ago
What is the job about?Manage Supplier Quality activities for externally purchased parts.Collaborate and co-ordinate with internal stake holders.Main responsibilities:Support achieve department KPIs, control the rejections in the externally purchased parts by closely collaborating with the suppliers and drive suppliers to take necessary corrective and improvement actions, conducting periodical supplier audits.Manage administrative activities for the department by supervising and directing the...
Applications Architect
UPS,
Chennai, Tamil Nadu
5 days ago
Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour....
Cloud dev-ops Engineer
Abhyaz,
Chennai, Tamil Nadu
5 days ago
This is a remote position.MTC is seeking an organized Cloud dev-ops Engineer who is responsible for designing, implementing, and managing scalable, secure, and reliable cloud infrastructure and DevOps pipelines. Collaborate closely with software engineers, security experts, and IT operations to automate deployment processes, monitor systems, and optimize performance.Core Functional Responsibilities:Design, deploy, and manage cloud resources using best practices in AWS,...
