IT Service Desk Technician

Role Overview

This is a fantastic opportunity to join McAfee and influence the shape and future of IT Service Desk from day one. McAfee will be insourcing IT Service Desk, recruiting an entire team to support users globally. The successful applicants will have influence on future new hires, defining policy and procedures and building this new Service Desk from scratch.

This is a Hybrid position based in Bangalore. You must be within a commutable distance from the location. You will be required to be onsite on an as-needed basis; when not working onsite, you will work remotely from your home location.

About The Role

• The successful candidate will act as the first point of contact for all IT-related queries, incidents, and service requests via phone and our ticketing system.
• They should be proficient with Windows 10/11 OS and provide technical support for hardware, software, networks, and applications. Responsibilities will include assisting with user account administration such as password resets and permissions.
• Experience in a helpdesk ticketing environment is essential, along with solid understanding of ITIL policies and procedures, particularly in incident, request, knowledge, and problem management.
• The candidate will be expected to maintain and update documentation related to standard operating procedures and troubleshooting steps, creating a robust Knowledge base and FAQs.
• Identifying recurring issues, suggesting improvements or training needs, and collaborating with other teams to support system upgrades will also be part of the role.
• Excellent customer service skills are a must, and we're looking for someone with an enthusiastic and 'can-do' attitude.
  
  

About You

• We are seeking candidates with 6 months to 1 year of experience in IT support or a related field.
• We are looking candidate must possess excellent problem-solving, analytical, and troubleshooting skills, along with strong communication abilities.
  
  

Hybrid

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits And Perks

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement
  
  

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.