IT Operations Specialist II

Overview

As an IT Support Specialist - II, your goal is to provide world-class service to our internal customers.

You will be responsible for increasing the overall satisfaction of our internal customer base through assisting them in day-to-day IT related issues and contributing to an environment of growth and high productivity.

Responsibilities

• Provide L2 technical support for internal customers.
• End-user account management, e-mail account and distribution list management and SharePoint/OneDrive administration.
• Strong troubleshooting and debugging skills for the Microsoft platform like Office365.
• Demonstrated knowledge of Win 2016/2019 Servers and services like Active Directory/DNS/DHCP/Radius.
• Must have worked on Dell/HP/Lenovo hardware.
• Having experience in Apple devices like MacBook will be a plus.
• Mac OS MDM platform like Jamf or Kandji.
• Technical knowledge of mail servers Office365 and associated protocols and Basic knowledge in SSO and IAM.
• Technical knowledge of Microsoft Intune
• Solid understanding of security concepts, principles and practices for end user devices.
• Must have desktop hardware troubleshooting skills.
• Remote access/VPN troubleshooting and network connectivity support.
• Basic networking & troubleshooting tasks.
• Knowledge on Network hardware and software, VPN
• Experience with an ITSM tool preferably ServiceNow or Jira
• Must be willing to work in night shift Time-24/5 weekly rotational shifts
  
  

Qualifications

• Bachelor's degree in Computer Science or Engineering degree in computer/IT
• 4 years of relevant experience
• Must have excellent communication skills
• Must be willing to work with US Pacific Time-24/5 weekly rotational shifts
  
  

Preferred Qualifications

• ITIL foundation certification or experience in ITIL framework environment.
• Experience with an ITSM tool
• MCP Certification would be a plus
  

About Avalara

About Avalara:

We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes — the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.

Equal Opportunities

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.