IT End User Support Analyst II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

Mandatory Requirements

• Fluent English (Speaking & Writing) - Ability to communicate clearly with end-users and document escalations effectively.
• Customer Service Experience (Preferred) - Prior experience in a support or service-oriented role is highly desired.
• 2+ Years of IT Support Experience - Providing end-user support in a helpdesk or IT service desk environment.
• Strong Communication Skills - Able to explain technical issues in simple terms, both verbally and in writing.
• Troubleshooting & Multitasking - Ability to diagnose and resolve common technical issues while handling multiple tasks.
• Ticketing System Experience - Familiarity with logging and tracking incidents in an ITSM tool.
• Willing to rotate schedules monthly – To cover different shifts as required by operational needs.
  
  

Technical Skills (Preferred)

• ServiceNow (or similar ITSM tools) - Experience handling tickets and basic incident management.
• Windows OS & Microsoft 365 - Basic troubleshooting of Windows systems, Office Suite, and email-related issues.
• Basic Networking Troubleshooting - Understanding of connectivity issues (Wi-Fi, VPN, DNS, DHCP, etc.).
• Active Directory (Basic) - Ability to reset passwords and manage user accounts.
  
  

Soft Skills & Work Ethic

• Problem-Solving Attitude - Takes initiative to find solutions and escalate when necessary.
• Attention to Detail - Ensures accurate documentation and follows up on cases.
• Team Player - Works well with peers and escalates appropriately to T2 when needed.
• Willingness to Learn - Open to training and developing technical skills to grow within the role.
  
  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.