IT Catalogs Product Manager

Overview

We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery.

Responsibilities

Product Ownership & Strategy:

• Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies.
• Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency.
• Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings.
• Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks.
• Work closely with business leaders, IT teams, and service owners to refine and improve IT services.
• Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow.
  
  

Qualifications

• 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management.
• Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred).
• Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management.
• Functional expertise in IT Service Design, Workflow Automation, and Process Optimization.
• Proven ability to define catalog structures, SLAs, workflows, and automation solutions.
• Experience in consulting, stakeholder management, and business process reengineering.
• Strong understanding of enterprise IT landscapes, integrations, and self-service enablement.
• Excellent analytical, communication, and leadership skills.