Investigation Associate

ADCI - Karnataka


Date: 3 weeks ago
City: Bengaluru, Karnataka
Contract type: Full time
Remote
• Education Qualification: Graduate in any discipline • Work Experience: 0 to 1 years • Communication Skills- Excellent communication skills (written and spoken) in English language • Ability to handle and interpret large sets of data • Demonstrated ability to work in a team in a very dynamic environment
Investigation Associate - Level 2 (Work from Home) "Please note that this job is a seasonal role (FTC) for 9 months on the payroll of Amazon." About the team Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment. These Investigators position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities This includes, but is not limited to: • Researches and evaluates facts surrounding seller transactions • Takes appropriate action on investigated transactions based on established standard operation procedure and tools • Documents their actions by providing detailed annotations • Communicates with external customers via phone or email during the investigation process • Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process • Understand the issue and make best use of the available resources to resolve it • Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard • Communicate with internal and external stakeholders • Understand performance metrics to create analysis for driving business goals • Meet predetermined and assigned productivity targets and quality standards A day in the life These investigators review the Safe-T claims raised by the sellers and take Grant / Nogrant decisions basis the evidence provided. About the team The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.
  • Demonstrated problem solving and analytical skills
  • Proven ability to work productively and efficiently in an independent setting
  • Proven ability to clearly communicate with managers and associates at all levels
  • Global perspective and solid understanding of business objectives
  • Excellent attention to detail and work with the highest level of accuracy

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Associate-Buying Assistant

Tesco Bengaluru, Bengaluru, Karnataka
1 day ago
About the roleRefer to ResponsibilitiesYou will be responsible forJob Summary:To support the markets through timely and accurate setup of Products and related attributes for sale at the stores by partnering with Buyers, Suppliers , Hubs and Supply chain. Lead respective cluster/category in meeting the critical path.In this job, I am accountable for:-  Investigate and resolve critical issues around systems & processes like Promotion Loading, Invoice fallouts, PO generation, data flow issues across systems like NBS,CRST, LM, MPI, MPP and MPC to any delays in product/promotion launch - Understands business needs and in depth understanding of Tesco processes - Following our Business Code of Conduct and always acting with integrity and due diligence - Identifying and escalating risks with respect to delays caused, deep dive to recommend and implement solutions enabling successful range and promotion launches to enable proper availability of products in Tesco stores - Lead each cluster supporting the category and take decisions/actions based on variations in a category while setting up a products, promotions and setting priorities for the associate based on the launches - Responsible for accurate range plan maintenance to enable buyers for effective range building and reporting helping buyers with better planning for new range building - Enabling buyers with insights through Promotional and Cost reporting - Build and develop strong working relationship with Buyers, Suppliers, Hubs and wider Commercial teams to support and deliver on subcategory plans for their respective launches - Ability to influence counter parts in ROI to adhere to the critical path by sharing the impact of delays to the final launcKey people and teams I work People, budgets and other resources with...

PCB Layout Design Engineer

Magna International, Bengaluru, Karnataka
1 day ago
What We OfferAt Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because...

Team Lead,Operations, IB

Amazon, Bengaluru, Karnataka
6 days ago
DescriptionAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team Lead for our Transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.In this role you will...