International Customer Service Advisor

Job Overview: International Customer Service Advisor role at Sudo24 Learning Private Limited in Thiruvananthapuram . Job Overview:

Sudo24 Learning Private Limited is seeking a dedicated International Customer Service Advisor to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our international clients. This role will require excellent communication skills, attention to detail, and the ability to handle a high volume of inquiries from customers located around the globe.

Key Responsibilities

• Responding to customer inquiries via email, phone, and chat in a timely and professional manner.
• Providing product information, troubleshooting assistance, and technical support as needed.
• Resolving customer complaints and issues in a diplomatic and efficient manner.
• Processing customer orders, payments, and refunds accurately.
• Collaborating with internal teams to address customer concerns and improve the overall customer experience.
• Maintaining thorough and accurate customer records in our CRM system.
• Participating in ongoing training and professional development to stay up-to-date on product updates and best practices for customer service.
  
  

Requirements

• Prior experience in a customer service role, preferably in an international or remote setting.
• Excellent written and verbal communication skills in English (additional languages are a plus).
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage multiple priorities effectively.
• Proficiency in Microsoft Office and experience using CRM systems.
  
  

Preferred Skills

• Knowledge of online learning platforms or educational technology.
• Experience working with international customers and understanding cultural differences.
• Familiarity with e-commerce and payment processing systems.
• Certification in customer service or related field.
  
  

Work Environment

The International Customer Service Advisor role at Sudo24 Learning Private Limited is a remote position, allowing you to work from the comfort of your own home. You will be expected to adhere to regular business hours and maintain a professional workspace conducive to providing excellent customer service. Our team values collaboration, innovation, and a customer-centric approach to business, and we are looking for a proactive and motivated individual to join us in serving our global customer base.