International Customer Service Advisor

IndisJob


Date: 3 weeks ago
City: Varanasi, Uttar Pradesh
Contract type: Full time
Job Overview: International Customer Service Advisor role at Sudo24 Learning Private Limited in Varanasi . Job Overview:

Sudo24 Learning Private Limited is seeking a dedicated International Customer Service Advisor to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our international clients. This role will require excellent communication skills, attention to detail, and the ability to handle a high volume of inquiries from customers located around the globe.

Key Responsibilities

  • Responding to customer inquiries via email, phone, and chat in a timely and professional manner.
  • Providing product information, troubleshooting assistance, and technical support as needed.
  • Resolving customer complaints and issues in a diplomatic and efficient manner.
  • Processing customer orders, payments, and refunds accurately.
  • Collaborating with internal teams to address customer concerns and improve the overall customer experience.
  • Maintaining thorough and accurate customer records in our CRM system.
  • Participating in ongoing training and professional development to stay up-to-date on product updates and best practices for customer service.

Requirements

  • Prior experience in a customer service role, preferably in an international or remote setting.
  • Excellent written and verbal communication skills in English (additional languages are a plus).
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and manage multiple priorities effectively.
  • Proficiency in Microsoft Office and experience using CRM systems.

Preferred Skills

  • Knowledge of online learning platforms or educational technology.
  • Experience working with international customers and understanding cultural differences.
  • Familiarity with e-commerce and payment processing systems.
  • Certification in customer service or related field.

Work Environment

The International Customer Service Advisor role at Sudo24 Learning Private Limited is a remote position, allowing you to work from the comfort of your own home. You will be expected to adhere to regular business hours and maintain a professional workspace conducive to providing excellent customer service. Our team values collaboration, innovation, and a customer-centric approach to business, and we are looking for a proactive and motivated individual to join us in serving our global customer base.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Educational Counselor

Malviya Academy, Varanasi, Uttar Pradesh
5 days ago
We're Hiring: Educational Counselor/Call Executive Location: Varanasi Organization: Malviya Academy Pvt. Ltd. Type: Full-Time | Experience: 6 months – 2 years (Freshers with strong communication skills welcome)About UsMalviya Academy is a leading institute focused on test prep for CUET, CHS, Boards, and competitive exams, committed to student success through quality education and guidance.Role OverviewAs an Educational Counselor, you’ll guide students...

Account Manager

Swiggy, Varanasi, Uttar Pradesh
2 weeks ago
Ways of Working - Office / Field: Employees are expected to work from the office on all days out of their respective base locations.About The Team -Swiggy Dineout is building India’s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to...

Lingerie Experts

IndisJob, Varanasi, Uttar Pradesh
3 weeks ago
Job Overview: Lingerie Experts role at Reliance Retail in Varanasi . Job Overview:Reliance Retail is seeking experienced Lingerie Experts to join our team. As a Lingerie Expert, you will be responsible for providing exceptional customer service and professional fitting services to our customers. You will play a key role in helping customers find the perfect lingerie pieces and ensuring they...