Internal Firm Services - Human Capital - Deployment - Senior Associate

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. In staffing and deployment at PwC, your work will focus on managing and optimising the deployment of employees within the organisation, getting the right talent to the right place at the right time.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

India AC Assurance Deployment – Senior Associate

About The Organization

Acceleration Centers (ACs) in India, are an integral part of PwC’s global network and that of our global ACs.

We collaborate across engagement teams, business segments and borders – as seamlessly integrated teams –

delivering complex client engagements and internal projects with agility and efficiency.

At ACs in India we are focused on attracting, developing and retaining high potential talent and achieving

excellence in everything we do.

With innovation, growth and learning at our core, our people are able to make more possible and make our

clients successful. We owe this success to our diverse and talented workforce. Therefore, it is our constant

endeavor to attract the best talent and bring the best experiences and opportunities for our people. We do

this by creating a culture of care and belonging, supporting their learning and growth thereby creating a

strong people culture and engine of growth for PwC.

Job Description

We are seeking an experienced and result-oriented Workforce Management professional with a strong

understanding of workforce management concepts, and has hands-on experience in capacity planning,

resource scheduling, allocation of projects to professionals, skills management, real-time adherence,

monitoring intra-day service levels and bench management.

We are looking for dynamic professionals who can work with the business to predict future demand

projections and optimize resource availability to assign best-fit staffing on projects. The suitable candidate

will be responsible to review staffing requests through our prescribed demand intake systems, assess

personnel requirements based on resource skills, client continuity, staffing rules and regulatory compliance

guidelines, and fulfill the staffing needs based on the best-fit resource availability options.

As a Deployment Senior Associate, you will be responsible to meet the prescribed resource management KPIs

for the assigned Business Unit, Sub-Business Unit, Industry/Sector or territory. You will provide subject

matter support to stakeholders, optimize schedules for our business professionals, ensure optimal utilization

of business professionals, maximize fulfilment of staffing requests, implement staffing portfolio plans and

mitigate over/under staffing situations.

To ensure success as a Deployment Senior Associate, you should possess extensive domain knowledge in

resource management, demand – supply planning, schedule management, capacity and headcount planning,

bench management, staffing conflict management, resource allocation and business analytics.

Prior resource management experience in Big 4s, Audit/Tax/accounting practice and/or financial services

industry will be preferred but not mandatory.

Key Responsibilities

• Review demand pipeline and generate capacity to enable effective staffing on projects.
• Ensure all open staffing requests are fulfilled within the defined SLAs.
• Fulfill all staffing requests as per client needs, staffing portfolio plans, scope of work, skills, prior
  
  

experience, client continuity, productivity thresholds etc.

• Ensure 100% compliance to all compliance restrictions and business rules associated with resource
  
  

allocations and staffing on projects.

• Demonstrate success against all business, operational and people management KPIs.
• Monitor and resolve overbooking and staffing conflicts by providing practical and effective alternate
  
  

staffing solutions.

• Minimize staffing gaps, reduce non billable time and optimize staffing during busy periods.
• Analyze and execute staffing solutions to meet unplanned demands.
• Publish effective reports and dashboards to monitor, analyze and report against key KPIs.
• Participate in business meetings, stakeholder connects and deployment reviews.
• Perform regular reviews to ensure quality of delivery.
• Drive continuous improvement, process transformation and automation to create measurable
  
  

efficiencies within the team.

Key Skills And Experiences

• Graduate or post-graduate in any workstream, with a good academic record.
• 4 – 5 years of relevant, post-qualification work experience in a reputed organization with a proven
  
  

track record of career growth and stability.

• 1 – 2 years of experience in managing stakeholders will be preferred.
• Must have hands-on knowledge of working on staffing tools.
• Client focused and solution-oriented mindset will be mandatory.
• Prior experience of working in cross-location teams will be preferred.
• Excellent interpersonal and communication skills.
• Good negotiation skills.
• Excellent organizational and time-management skills with a proven record of working under tight
  
  

deadlines.

• Ability to analyze large data and identify trends to draw intelligent inferences and projections will be
  
  

preferred.

• Good working knowledge of MS Excel and MS PowerPoint. The incumbent should have very good
  
  

understanding of Excel functions, formulae, Pivot tables, Charts and tables