Interesting Job Opportunity: HDFC Securities - Applications Support Technical Lead

About Us

HDFC securities is one of the leading stock broking companies in India and a subsidiary of HDFC Bank, a renowned private sector bank.

It has been serving a diverse customer base of retail and institutional investors since 2000. Headquartered in Mumbai, it offers an exhaustive product suite to help its customers invest in Equities, IPO/OFS, Buybacks, Mutual Funds, ETFs, Futures & Options for - Equity, Currency, and Commodities, Fixed Deposits, Bonds, NCDs, and National Pension Scheme, along with value added services like Online Will writing and Tax filing. The company offers a host of digital platforms like Mobile Trading App, Desktop based online trading facility, ProTerminal - an advanced trading platform and Arya - a voice enabled investing assistant. It also offers Call N Trade facility and dedicated Relationship Managers to assist customers. Since its inception, the company has established itself as a preferred trading platform (for NSE & BSE), with its integrated 3-in-1 account (Trading + Demat + Savings) backed by state-of-the-art technology. Over the years, the company has won many awards and recognitions. Currently, the company has 250+ branches across 190 cities, serving over 2.1 million customers.

We recently launched a discount broking platform called HDFC Sky in addition to HDFC InvestRight, which is our existing full service broking platform.

We are currently enhancing and scaling these platforms even further to continue to delight our valued customers.

If this sounds exciting to you, come join us!

As An Application Support Technical Lead, You Will

• Lead, mentor, and guide a team of application support engineers, providing technical expertise and fostering a collaborative environment to ensure optimal system performance and uptime
• Oversee the monitoring, troubleshooting, and maintenance of critical backend applications and infrastructure
• Develop and implement proactive support strategies to minimize system downtime and improve overall application performance
• Interact with stakeholders to understand operational requirements, analyze impact of changes, and execute improvements
• Plan & execute extensive load testing for services to ensure system reliability under various conditions
• Create and maintain runbooks, standard operating procedures (SOPs), and knowledge base articles for the support team
• Analyze existing systems to identify improvements & performance / maintenance issues
• Implement and manage monitoring and alerting systems to ensure early detection of potential issues
• Coordinate with development teams to resolve complex application issues and contribute to the improvement of application stability
• Oversee incident management processes, ensuring timely resolution of critical issues and proper escalation procedures
• Prepare growth plans for the team and help them achieve their professional development goals
• Provide regular feedback and performance evaluations for the team
  
  

We Are Looking For Someone With

• 8-10 years of hands-on experience in Application Support or DevOps roles
• Linux Shell Scripting : Experience in troubleshooting issues on Linux environment. Proficient in writing and debugging shell scripts for automation and system management
• Kubernetes : Deep experience in managing and scaling Kubernetes clusters and deployments. Experience in checking pod logs, number of nodes running, checking configurations etc.
• AWS Cloud : Extensive knowledge of AWS services and architecture, including troubleshooting logs with CloudWatch
• Terraform : Skilled in using Terraform for infrastructure as code, managing and provisioning cloud resources
• Redis : Experience with Redis database management, optimization, and troubleshooting
• Oracle PL/SQL : Strong expertise in Oracle PL/SQL for database querying, performance tuning, and data management in support contexts
• CI/CD Tools : Hands-on experience with GitLab Runner, Argo CD, and other CI/CD tools for managing deployment processes and troubleshooting pipeline issues
• API Gateway : Familiarity with configuring and managing API Gateways for secure API access and traffic management
• ServiceNow/Similar tool with ITIL Framework : Practical experience with ServiceNow for incident management, problem management, and service request handling
• Dynatrace/Any other APM tool : Experience with Dynatrace for application performance monitoring, root cause analysis, and troubleshooting
• Grafana : Proficiency in using Grafana for creating dashboards, visualizing performance metrics, and setting up alerts
• Elasticsearch/Kibana : Knowledge of Elasticsearch for log analysis, searching, and creating visualizations in Kibana for operational insight
• Deep understanding of incident management processes and best practices in a highly available environment
• Proven experience in leading and managing support teams, providing technical guidance and mentorship
• Strong problem-solving skills and ability to work under pressure in a fast-paced environment
• Bachelor of Engineering (B.E) or Master's degree in Computer Science / Information Technology or equivalent experience
  
  

Following Aspects Would Be a Plus

• Prior experience in FinTech or other highly regulated industries
• Experience with additional monitoring and observability tools
• ITIL certification or strong knowledge of ITIL framework
• Experience in performance tuning and optimization of large-scale applications
• Familiarity with containerization technologies beyond Kubernetes (e.g., Docker)
  
  

(ref:hirist.tech)