Insides Sales Associate

Job Description: Inside Sales Associate

Company Overview

Teabox (a brand owned by Teaxpress Pvt. Ltd.) is on a mission to ensure that every cup of tea consumed in the world is fresh. We source directly from 150+ tea estates across India, ensuring the freshest, most aromatic teas reach our customers. With over 5 billion cups delivered in 125+ countries, we are redefining the way the world experiences Indian teas.

As we expand our reach, we are looking for dynamic, sales-driven individuals to join our team and play a key role in driving our growth. If you love the thrill of closing deals, engaging with customers, and working in a fast-paced environment, this is the perfect opportunity for you!

Role Overview:As an Inside Sales Associate, you will be the bridge between customers and Teabox, ensuring that their queries turn into successful sales. You will handle corporate gifting inquiries, wholesale customer needs, and bulk orders while also working to convert leads and reduce returns (RTOs). This is a performance-driven role where you will have the opportunity to earn exciting incentives based on your target achievements.

Key Responsibilities

• Engage with customers and address their queries related to products, pricing, and bulk requirements.
• Drive corporate gifting sales by converting inquiries into successful deals.
• Build and maintain relationships with wholesale customers and ensure their requirements are met efficiently.
• Convert inbound leads into successful sales through strong communication and persuasion skills.
• Follow up on dead leads through strategic cold calling, reviving potential customers and closing deals.
• Reduce Return to Origin (RTO) rates by proactively verifying customer orders and ensuring accurate deliveries.
• Provide exceptional customer service, ensuring that every interaction adds value and enhances customer satisfaction.
• Collaborate with cross-functional teams, including logistics and marketing, to ensure smooth operations and customer fulfillment.
• Achieve and exceed sales targets, earning attractive incentives for your performance.
  
  

What We Are Looking For

• A go-getter with a passion for sales!
• 1-3 years of experience in Inside Sales, Customer Support, or a similar role.
• Strong negotiation and persuasion skills with a customer-first mindset.
• Ability to handle bulk orders, corporate gifting, and wholesale queries with professionalism.
• Comfortable with cold calling and reviving dead leads.
• Excellent verbal and written communication skills.
• Proficiency in MS Office (Excel, Word, etc.) for reporting and analysis.
• A target-driven mindset with a strong focus on achieving sales goals.
• Ability to multitask, stay organized, and work in a fast-paced environment.
  
  

Why Join Teabox?

Exciting incentives and rewards for high performance!

Be a part of a fast-growing, globally recognized brand!

Work in a dynamic and energetic environment!

Endless learning and career growth opportunities!

Are you ready to grow with us? Apply now and be a part of the Teabox family!