Inside Sales Representative (IND)

Description

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You’ll Do

• Would be dealing with Small Businesses in the North American Market
• Would be handling meetings set by the SDRs
• Building and maintaining a solid pipeline for an efficient Middle & Bottom of the Funnel
• Prioritizing Impactful Discoveries, Mastering Demos and High Closures
• Maintain lasting relationships with clients by understanding their focus and anticipating their needs
• Coordinate internal and external resources to expedite workflow
• Manage communications for critical deals between upper management and relevant stakeholders
• Stay current with company offerings and industry trends
• Oversee and achieve organizational goals while upholding best practices
  
  

Responsibilities

• Solve problems for clients by understanding and exceeding their expectations
• Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends
• Perform strategic prospecting - Follow ups, personalized communications, proposals, contracts, etc
• Identify potential bottlenecks prior and come up with solutions to mitigate friction
• Follow up with clients regularly to ensure needs are being met and to identify opportunities
• Building a solid pipeline by having prioritizing a value based model/approach towards prospects and ensuring high MOFU & BOFU
  
  

Requirements

• Experience as a B2B SasS Account Executive to North American markets is mandate
• Ability to manage multiple accounts while seeking new opportunities
• Ability to understand client needs and negotiate costs and services
• Proficiency with CRM software and an aptitude for learning new systems
• Bachelor’s degree (or equivalent) in business or related discipline
• Proficiency in English
• Highly well versed in verbal and written communication
• Experience developing internal processes and filing systems
  
  

Why You'll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.

Benefits

• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!
  
  

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