Infra. Technology Specialist
Cognizant
Date: 13 hours ago
City: Pune, Maharashtra
Contract type: Full time

Job Summary
We are seeking an experienced Infra. Technology Specialist with 8 to 12 years of experience to join our team. The ideal candidate will have a strong background in AI Ops and ServiceNow ITOM. This role involves working in a hybrid model with day shifts. The candidate will play a crucial role in enhancing our IT operations and ensuring seamless service delivery.
Responsibilities
Certified Implementation Specialist - IT Operations Management AI Ops Certification
We are seeking an experienced Infra. Technology Specialist with 8 to 12 years of experience to join our team. The ideal candidate will have a strong background in AI Ops and ServiceNow ITOM. This role involves working in a hybrid model with day shifts. The candidate will play a crucial role in enhancing our IT operations and ensuring seamless service delivery.
Responsibilities
- Lead the implementation and optimization of AI Ops solutions to enhance IT operations efficiency.
- Oversee the integration and management of ServiceNow ITOM within the existing infrastructure.
- Provide expert guidance on best practices for AI Ops and ServiceNow ITOM to the IT team.
- Collaborate with cross-functional teams to identify and resolve IT operational issues.
- Develop and maintain documentation for AI Ops and ServiceNow ITOM processes and procedures.
- Monitor system performance and implement improvements to ensure optimal functionality.
- Conduct regular assessments and audits to ensure compliance with IT policies and standards.
- Train and mentor junior team members on AI Ops and ServiceNow ITOM technologies.
- Ensure timely resolution of incidents and service requests related to AI Ops and ServiceNow ITOM.
- Participate in the design and implementation of disaster recovery and business continuity plans.
- Analyze data and generate reports to provide insights into IT operations performance.
- Work closely with stakeholders to understand their requirements and deliver tailored solutions.
- Stay updated with the latest trends and advancements in AI Ops and ServiceNow ITOM technologies.
- Possess a strong background in AI Ops with hands-on experience in implementing and managing solutions.
- Have extensive experience with ServiceNow ITOM including integration and optimization.
- Demonstrate excellent problem-solving skills and the ability to work under pressure.
- Exhibit strong communication skills to effectively collaborate with cross-functional teams.
- Show proficiency in developing and maintaining technical documentation.
- Have a solid understanding of IT policies standards and compliance requirements.
- Display the ability to train and mentor junior team members effectively.
- Be adept at analyzing data and generating insightful reports.
- Stay current with industry trends and advancements in relevant technologies.
Certified Implementation Specialist - IT Operations Management AI Ops Certification
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