Information Technology Help Desk Support nashik
Minitek Systems India Pvt. Ltd.
Date: 3 weeks ago
City: Nashik, Maharashtra
Contract type: Full time
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Ensure the daily attendance of all location engineer and onsite Engineers availability during service window
Monitor and respond quickly to incoming requests related to IT issues from Factory users
Log all requests in to Help Desk application and assign call to relevant engineer for further action
Monitor and maintain record events and problems and their resolution logs properly in helpdesk application
follow up with engineer and users to ensure complete resolution of issues
Identify and escalate situations requiring urgent attention
Prepare daily, weekly, monthly reports and send it to the reporting managers
Keep inventory of all equipment, software, and license and provide data when required
Ensure the daily attendance of all location engineer and onsite Engineers availability during service window
Monitor and respond quickly to incoming requests related to IT issues from Factory users
Log all requests in to Help Desk application and assign call to relevant engineer for further action
Monitor and maintain record events and problems and their resolution logs properly in helpdesk application
follow up with engineer and users to ensure complete resolution of issues
Identify and escalate situations requiring urgent attention
Prepare daily, weekly, monthly reports and send it to the reporting managers
Keep inventory of all equipment, software, and license and provide data when required
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