Informatics Support Specialist
BD
Date: 3 weeks ago
City: Mumbai, Maharashtra
Contract type: Full time
Job Description Summary
Responsibilities:
Informatics
Project Manager
Field Service Engineers
Product Specialists
Technical Solutions Manager
Lab Automation Manager
KNOWLEDGE & EXPERIENCE:
Education And Experience
Skills and knowledge
Optional Skills
Primary Work Location
IND Mumbai - CHub Town Solaris
Additional Locations
Work Shift
Responsibilities:
Informatics
- Assist in the pre-implementation and sales process by negotiating with various stake holders such as IT security teams to ensure the acceptance of the BD Informatics solutions into the customers IT environment.
- Collaborate with all the relevant internal and external stakeholders for implementation success including:
Project Manager
Field Service Engineers
Product Specialists
Technical Solutions Manager
Lab Automation Manager
- Country Business LeaderProvide offered soltuion architecture and design information to the sales team for opportunity development and progression.
- Lead the implementation & customisation of BD Informatics (software) supporting:
- Integrating the BD Informatics solution into the customers IT infrastructure.
- Interfacing with BD Diagnostics instruments.
- Connectivity to the customer’s existing environment and third party software systems. i.e. HIS, LIS connectivity in hospital or lab setting.
- Majority of hands-on time working with customers will be IT focused, working with Laboratory and Hospital IT departments to co-ordinate their provision of the server and network infrastructure required to support the BD informatics solution.
- Other opportunities may involve pharmacy, or private sector settings and will require integration with retail or other informatics platforms.
- Perform implementation activities including:
- Engage with customer stake holders to ensure the technical IT requirements for BD Informatics products are met prior to implementation. This includes, network port activation, VLAN/LAN configuration, firewall whitelisting, AV whitelisting, Virtual Server commissioning and SQL Server provisioning.
- Application installation and configuration
- Establishing connectivity of BD Informatics with all BDIDS instruments and hospital / laboratory informatics systems.
- Ensure redundancies are in place to maximise customer up time such as database backups, application file backups and VM snapshots.
- Provide support for customer (HL7, ASTM and CSV) interface development with BD informatics solutions.
- Provide ongoing support to BD customers by providing services such as:
- Remotely provide technical assistance when customers experience system down time or malfunction.
- Perform software updates and upgrades as required.
- Perform scheduled security patching as required.
- Perform database management activities as required.
- Escalate system defects or requests for change.
- Engage with new and existing customers to implement BD’s Remote Support Services solution.
KNOWLEDGE & EXPERIENCE:
Education And Experience
- BS/BA Degree in Computer Science, Computer Engineering, Information Systems, Networking and Cybersecurity or closely related technical discipline.
- Previous experience preferred in medical technology, middleware devices, PC / IT knowledge, networking and interface protocols, experience in a hospital setting supporting IT infrastructure such as servers, virtual machines and networking.
- Previous experience deploying informatics solutions across a wide area nework for large organisation with multiple sites.
Skills and knowledge
- In depth knowledge of Information Systems such as:
- Virtual machine management and deployment. Vsphere, Veeam
- Advanced TCP/IP networking, VLAN and switch configuration. Dell switches.
- Microsoft SQL database server administration
- Working knowledge of current Cybersecurity standards
- Firewall management. Fortigate, windows firewall
- Domain administration, Group Policy admin, DNS config, Microsoft Server OS
- Browser configuration and internet connectivity configuration
- HTTPS, SSL and TLS working knowledge.
- HL7 and ASTM 1394 interfacing experience.
- Possess technical skills and knowledge with communication interface protocols, cabling & networking, data stream analysis and troubleshooting
- Strong analytical and problem-solving skills.
- Strong communication skills (written and verbal). Must have the ability to explain IT infrastructure and technical details to non-technical stake holders.
- Strong computer skills (Microsoft Visio, Excel, Project)
- Possess excellent interpersonal skills, solid organizational / prioritization skills and a passion for providing excellent service
- Ability to multi-task and be adaptable to changing business environments
- Comfortable working in a cross functional dynamic team environment
- Experience working in a hospital or laboratory IT environment.
- Microsoft Azure cloud configuration and application deployment. Microsoft certification preferred.
- Experience in web application and API development. ASP.NET
- Microsoft IIS application configuration and deployment.
- Experience supporting and troubleshooting middleware or any Laboratory Informatics Systems
- Knowledge of and ability to demonstrate experience with project management and complex change management initiatives
- Knowledge of Pathology laboratories processes and techniques
Optional Skills
Primary Work Location
IND Mumbai - CHub Town Solaris
Additional Locations
Work Shift
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