[I-CPS]Comm PSO India - Lead, Program Support Operations

Who We Are

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

Primary Responsibilities

• Lead team of Sr. Specialists and Specialists to deliver superior quality results with a
  
  
  

continuous emphasis of meeting department established SLAs and improving quality/

efficiency metrics.

• Collaborate with Program Support Operations management team to lead and suppport on
  
  
  

any department wide initiatives.

• Create effective development plans for direct reports to ensure retention and productivity,
  
  
  

while helping to foster a success-oriented, accountable environement.

• Act as a partner to Client Services team by leading check-in discussions to further
  
  
  

develop understanding on how to best provide the level of support required by the client

• Regularly review team processes to improve accuracy, scalability, and efficiency of
  
  
  

processes.

Partner with internal Magnit Client Services team to ensure Standard Operating Procedure

(SOP) documentation is maintained by team members in a way that ensures seamless

support in instances of required coverage, as well as accuracy in day to day processes.

Utilize subject matter expertise in Program Support Operations processes and procedures

to be able to act as primary support to the existing team for day to day support and

trainer for new staff.

• Take initiative to apply Program Support Operations knowledge to provide support and
  
  
  

leadership for department wide initiatives and overall support for Magnit client programs.

• Support newly implemented and/ or complex client processes to resolve issues and
  
  
  

establish best practices.

• Facilitate the onboarding, extensions, and offboarding processes for contigent workers,
  
  
  

including securing contingent worker employment documentation and facilitating the

background check process

• Provide support as needed to contigent workers, our staffing supplier partners, and client
  
  
  

managers. This includes responding to inquiries, basic issue resolution, and securing

timecard submittals and approvals

• Prepare, reivew, and deliver a variety of reports for both internal and external stakeholders
• Develop proficiency within the respective client Vendor Management System (VMS) that
  
  
  

includes updating and maintaining data to ensure accurate records are maintained such as

worker extensions, pay/ bill rate adjustments, cost center updates, etc.

• Consistently evaluate regular processes for opportunities to implement efficiencies, which
  
  
  

will reduce time spent and ensure adequate controls are in place to support future

growth, accuracy, and sustainability

• Manage client related processes to ensure client SLAs and internal department SLAs/
  
  
  

deadlines are consistently met

• Act as an initial point of contact with contingent workers to address issues and refer/
  
  
  

escalate to the appropriate contact/ department within the Magnit organization as needed

Minimum Qualifications

• Bachelor’s degree required
• 3+ years of experience
• Strong administrative, organization and customer service skills
• Excellent written and verbal communication skills
• Fluent written and spoken English
• Ability to work independently, drive process improvements, and simultaneously manage
  
  
  

multiple priorities and deadlines

• Ability to create strong effective teams
• Proficiency in MS Office (Outlook, Excel, Word)
  
  
  

Good to have :

• 1+ year of increasing supervisory experience
• Experience in leading cross-functional teams
  
  
  

Magnit retains the right to change or modify job duties at any time. The above job posting is not all encompassing. Position functions

And Qualifications May Vary Depending On Business Necessity.

• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma)
• Experience in handling escalations or complex inquiries
• Ability to mentor and develop junior team members
  
  
  

What Magnit Will Offer You

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!

Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn’t for you

Stay in touch, we will let you know when we have new positions on the team.

To see a complete list of our open career opportunities please visit.

https://magnitglobal.com/us/en/company/careers.html

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.

By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.

https://magnitglobal.com/us/en/privacy-notice.html