HR Services Hub Analyst I

Job ID: 40227 | Location: Airoli, Maharashtra, India

Responsible for the delivery of simple transactional and informational services to internal and external customers. Oversees the efficient and effective resolution of all inquiries received through the Ticketing tool and transactions within the defined service scope. This position responds for the resolution of simple employee inquiries. This role also includes tasks related to HR system data maintenance and handling of payroll, time / absence, benefits & pension activities as well global service delivery (Organization & Position Management, HR Knowledge Management Database, Learning Administration, HR Data Quality Management and Compensation, Awards and Mobility administration).

Responsibilities

• Handles simple employee inquiries allocated in the ticketing tool queue.
• Provides resolution in a timely manner or forwards employee related questions to the respective queue.
• Informs requestor about the status of request upon enquiry.
• Responsible for follow-ups on ticket’s pending inputs and closure.
• Ensure timely and accurate resolution of all inquiries and requests.
• Provides direct response to the requester (telephone, email) and informs requestor about inquiry status.
• Individually answer & respond to high percentage of inquiries with limited escalations.
• Perform simple process administration in his/her area of responsibility, being local relevant, such as: payroll, time / absence, benefits & pension activities, and global service delivery (Organization & Position Management, HR Knowledge Management Database, Learning Administration, HR Data Quality Management and Compensation, Awards and Mobility administration).
• Maintain accurate and up-to-date employee records in HRIS systems.
• Support the design, application, and continual improvement of HR processes.
• Collaborate with HR Service Hub Leadership to ensure consistency and standardization across HR processes.
• Participate in the implementation of HR programs, processes, guidelines, and policies with guidance from the HR Project Leader (CoEs, HR Solutions Managers, ...) to the extent of responsibility and accountability defined in the Global HR Process Framework / Catalogue.
• Maintain current knowledge of HR policies, guidelines, processes, and work instructions
• Assist with HR audits and compliance reporting as needed.
• Develop, maintain, and ensure HR documentation is accurate and up to date.
  
  

Requirements

• Bachelor's in Business Administration, HR, Finance, Economics, or related areas.
• Overall experience of 3-4 years with a relevant experience of 1-2 years in the field of personnel administration.
• Desirable working experience at SSC (Shared Service Center) environment (Tier level support, escalation, ticket handling,...).
• Basic knowledge of SuccessFactors, SAP ERP HCM, surrounding systems environment and HR Vendors (Payroll, Time Management, Benefits, Pension, ...).
• Basic knowledge of MS Excel and other MS Office tools to handle data building, template uploads and data review.
• Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems.
• Detail oriented and able to prioritize and manage multiple tasks effectively.
  
  

Our Offer

Our Offer

Company Culture

• Be part of an amazing team, who will be there to support you.
• A forward-looking company, with a culture of innovation and a strong portfolio in sustainable technologies.
• Ongoing Professional Development Opportunities
• Inclusive Work Environment
• Approachable Leadership
• Long term growth opportunity
• Work-Life Balance
• Speak Up Culture
• Women's Inclusion Network of Clariant (WIN)
  
  

Benefits

• Hybrid Work Model- 3 days in office and 2 days remote
• Child Day Care facility fully sponsored by Clariant
• In-house Cafeteria & Subsidized meals
• 30 Days Annual Paid Leaves
• Clariant-Sponsored Annual Health Check-Up
• Centralized Company Transport for Designated Routes (Regular shift)
• Employee Wellbeing & Assistance Program
• Group Medical Insurance, Group Personal Accident Insurance and Life Insurance
• Child Day Care facility fully sponsored by Clariant
• Maternity & Parental leave policies
• Performance-Based Competitive Annual Bonus Plan
• On-Site Medical Assistance for Employees: Doctor Visits Available Three Days a Week with a Medical Attendant Present Five Days a Week in the Medical Room
  
  

Your Contact

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.

At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

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