HR Service Partner

Job Title: HR Service Partner

Location:

Coimbatore, IN Chennai, IN

Reference No: 3082

Office Type

Elevate Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

As an HR Services Partner, you will play a pivotal role in delivering strategic HR support and operational excellence across the EU region. With deep expertise in SAP SuccessFactors and HR Shared Services, you will collaborate with business leaders to drive transformation, optimize HR systems, and ensure seamless service delivery. This role demands a proactive, solution-oriented professional with a strong understanding of European HR practices and a passion for continuous improvement.

Your Responsibilities

Job Title: HR Services Partner

Experience Required: 6-10 years

Specialization: ** SuccessFactors, HR Shared Services (EU Region) **MUST**

Key Responsibilities

HR Shared Services Operations - EU operations

• Oversee core HR service delivery such as onboarding, offboarding, payroll coordination, and benefits administration.
• Ensure compliance with SLAs and drive continuous improvement in service quality.
• Analyze service metrics to identify trends, resolve issues, and enhance operational efficiency.
  
  

Strategic HR Partnership

• Align HR services with business objectives through close collaboration with leadership.
• Serve as a trusted advisor on HR policies, employee relations, and workforce planning.
• Lead and support HR transformation initiatives across EU countries.
  
  

SuccessFactors Expertise

• Configure, optimize, and support SAP SuccessFactors modules including Employee Central, Performance & Goals, and LMS.
• Manage system upgrades, testing, and integrations with other HRIS platforms.
• Deliver training and ongoing support to HR teams and end-users across the EU region.
  
  

Preferred Skills And Competencies

• HR Functional Knowledge
• Understanding of HR policies, procedures, and labor laws (local and global if relevant).
• Knowledge of employee lifecycle management (recruitment, onboarding, performance, learning, career progression, offboarding).
• Familiarity with compensation and benefits frameworks.
• Experience with HR systems (HRIS) like SAP SuccessFactors, Workday, Oracle HCM, or similar.
• Awareness of diversity, equity, and inclusion (DEI) principles.
• Service Delivery & Process Excellence
• Strong focus on employee experience and service orientation.
• Ability to manage HR service requests and ensure timely resolution.
• Knowledge of HR shared services models and ticketing/CRM systems.
• Process improvement and continuous improvement mindset (Lean, Six Sigma is a plus).
• Data management and HR reporting/analytics skills.
• Relationship & Stakeholder Management
• Ability to act as a trusted partner for employees, managers, and leadership.
• Strong interpersonal and communication skills (active listening, empathy, conflict resolution).
• Stakeholder management and influencing skills across levels.
• Collaboration with HR Centers of Expertise (e.g., Talent, Rewards, Learning) and Business HR.
• Problem-Solving & Decision-Making
• Analytical thinking to assess complex HR cases.
• Good judgment in balancing compliance, employee needs, and business priorities.
• Ability to handle employee relations cases (grievances, disciplinary, investigations) sensitively.
• Technology & Digital Skills
• Proficiency with HRIS platforms (e.g., SuccessFactors, Workday, PeopleSoft).
• Comfort with collaboration tools (MS Teams, Slack, SharePoint).
• Basic data analysis (Excel, Power BI, Tableau for dashboards).
• Familiarity with automation in HR services (chatbots, self-service portals).
  
  

What We Offer

• Global Exposure: Work with diverse teams across the EU region and contribute to international HR initiatives.
• Professional Growth: Opportunities for upskilling in HR technologies, leadership development, and cross-functional projects.
• Innovative Environment: Be part of a forward-thinking HR team driving digital transformation.
• A strategic role with the opportunity to impact the organization significantly.
• Collaboration with an innovative and supportive leadership team.
• Competitive salary and benefits package.
• Opportunities for continuous learning and professional development.
  
  

Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris