Head of Design, Commerce

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Commerce Design Team

Atlassian helps teams around the world unleash their potential, and our Commerce experiences are at the heart of how we deliver value to customers and grow our business. As Head of Design for Commerce, you’ll shape how millions of users discover, buy, and manage Atlassian subscriptions, guiding a team of talented designers to craft seamless, trustworthy, and scalable monetization experiences.

Responsibilities

You’ll lead Atlassian’s Commerce Design team to deliver solutions across buying, billing and payments experiences. Our team partners with stakeholders across the Atlassian portfolio to:

• Design pricing models, packaging, and subscription flows that align with customer needs and business goals.
• Shape end-to-end buying, billing, and payment experiences that are transparent, frictionless, and customer-first.
• Enable scalable, flexible billing and payments infrastructure that balances usability with revenue optimization.
• Influence Atlassian’s business model evolution, exploring opportunities in free-to-paid funnels, usage based pricing and enterprise pricing strategies.
  
  
  

What You’ll Do

• Lead and mentor a diverse team of product and content designers, fostering craft excellence, professional growth, and a culture of collaboration.
• Oversee complex design initiatives across pricing, billing, payments, and subscriptions, ensuring high-quality outcomes that drive both customer value and business impact.
• Work closely with Engineering, Product Management, Research, Go-to-Market and other teams to deliver cohesive, compliant, and scalable commerce experiences.
• Define and deliver conceptual models and incremental improvements to ensure commerce design systems are consistent, scalable, and reusable across Atlassian products.
• Champion inclusive design, transparency, and trust in billing, trials, and upgrades, ensuring commerce experiences feel fair and customer-centered.
• Provide strategic design leadership, tying team outcomes to Atlassian’s long-term revenue strategies and customer success goals.
  
  
  

Key Responsibilities

• Ensure high-quality, outcome-focused deliverables across multiple workstreams.
• Build and nurture a high-performing, balanced, and diverse design team through coaching, feedback, and mentorship.
• Drive cross-functional alignment, clearly communicating complex issues and fostering collaboration across teams.
• Lead the team through change and ambiguity, adapting to evolving priorities while maintaining a focus on consistent delivery.
• Identify metrics for success, ensuring design solutions continue to deliver customer and business value at scale.
  
  
  

Qualifications

• 12+ years of experience in product design, with 6+ years in design leadership roles within tech or SaaS.
• Expertise in commerce, monetization, or subscription-based product design, with proven ability to balance customer experience and revenue goals.
• Strong track record of managing and growing design teams, with a passion for mentoring and developing diverse talent.
• Demonstrated ability to influence product strategy and drive alignment across senior leadership and cross-functional teams.
• Strong communicator with the ability to present, defend, and inspire around design decisions and direction.
• Experience designing for scaled systems and navigating the complexity of payments, billing, compliance, and global commerce.
• Collaborative mindset with positive history of working across Engineering, Product Management, Finance, and Research.
• Comfort leading in ambiguous, evolving problem spaces such as new revenue models or platform-level initiatives.
  
  
  

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .