Head of Creative

About Us

Hiver gives teams the simplest way to deliver outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

What you’ll be working on?

Brand Leadership

• Develop and own the visual identity and design language of the brand — across web, social, campaigns, product marketing, customer communications, events, and more.
• Define and enforce brand and creative guidelines to ensure visual consistency and high standards across all channels in alignment with our product category and with a focus on our target audience.
  
  

Strategic Thinking

• Partner with the marketing, marketing engineering, product leadership & product design teams to align creative direction with broader company goals and market strategy.
• Translate positioning, product benefits, and campaign objectives into compelling, on-brand visuals that drive results.
• Contribute to brand messaging strategy and help ensure design and narrative work hand in hand.
  
  

Team Building & Operations

• Build, mentor, and scale a high-performing in-house design team, covering all core design disciplines — brand, digital, motion, product marketing, and content design.
• Set up clear, efficient design execution, iteration, version control and review processes, with a balance of creativity and speed.
• Collaborate with internal stakeholders and external partners (freelancers, agencies, vendors) to meet creative demands as we grow.
  
  

Execution & Oversight

• Oversee the development of all marketing creative assets — website landing pages, social media, paid ads, product videos, one-pagers, sales decks, event booths, and more.
• Review and approve all high-impact creative work to ensure alignment with brand standards and marketing goals.
• Be hands-on — especially for high-priority or high-visibility project
  
  

What are we looking for?

• 10+ years of experience in creative and design roles, with at least 3 years leading a marketing design function in a B2B SaaS or tech company.
• Proven success in building and scaling a brand identity in growth or maturity phases.
• A strategic mindset with the ability to connect creative output to marketing and product direction.
• Strong portfolio that demonstrates exceptional design craft across brand, digital, and performance marketing.
• Experience working with US-based SMB and mid-market audiences is a strong plus.
• Deep proficiency in design tools like Adobe Creative Suite, Figma, AI design tool like Midjourney, Sora and motion graphic tools.
• Excellent leadership, team management, and cross-functional collaboration skills. Experience working with web development team to push designs live.
• Knowledge of motion design, video storytelling, or interactive formats.
• Familiarity with demand gen, conversion-focused creative, or growth marketing principles