Guest Service Associate
Hyatt Regency
Date: 9 hours ago
City: Lucknow, Uttar Pradesh
Contract type: Full time
Organization- Hyatt Regency Lucknow
Summary
To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.
To provide a courteous, professional, efficient and flexible service at all times, to perform opening and closing procedures established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, to handle cash and credit card payments. To have a thorough understanding and knowledge of all Food and Beverage related services and products and, to have the ability to recommend Food & Beverage combinations, to upsell and cross-sell.
General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities that are assigned.
Qualifications
Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Summary
To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.
To provide a courteous, professional, efficient and flexible service at all times, to perform opening and closing procedures established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, to handle cash and credit card payments. To have a thorough understanding and knowledge of all Food and Beverage related services and products and, to have the ability to recommend Food & Beverage combinations, to upsell and cross-sell.
General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities that are assigned.
Qualifications
Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sr. Territory Manager, Eyecare
AbbVie,
Lucknow, Uttar Pradesh
5 days ago
Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information...
Team Member-ILM-Motor FFRM
Bajaj Allianz General Insurance,
Lucknow, Uttar Pradesh
1 week ago
Desktop InvestigationTrigger identification through data at intimation/Referral stageSocial media searchesCold calling using digital platformsIdentify key business people, link analysisClaim InvestigationAllocation of assigned claims to respective vendors with case relevant triggersFollow up for IR and TAT managementLevel 1 QC clearance & validate the submissions against shared triggersSuccess in claim investigation based upon strong medical & legal evidencesPreparing reports based on findings...
Operations Manager
Creste DIY Private Limited,
Lucknow, Uttar Pradesh
2 weeks ago
Location: Lucknow, Uttar PradeshCompany: Creste DIY Pvt. Ltd.Salary: ₹15,000 per monthAbout the Role:Creste is looking for a proactive, street-smart Operations Manager who can get the best deals, move quickly, and keep things running efficiently behind the scenes. From sourcing materials to negotiating costs and managing purchases, this role is all about keeping the operations strong and cost-effective.This is a full-time,...
