Guest Relations Executive in Coorg Colony, Mukteshwar, Mussoorie, Ooty, Dehradun Sub-District, Nainital Sub-District, Rishikesh Sub-District, Vagator, Dharamshala, Rishikesh, Nainital, Dehradun

As a guest relations executive at goSTOPS, you will play a key role in ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Key Responsibilities

• Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
• Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring the accurate completion of all necessary documentation.
• Communication: Handle phone calls, messages, and inquiries, redirecting them to the relevant departments when necessary.
• Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction.
• Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
• Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
• Property Management Support:
• Conduct inventory checks and maintain records.
• Assist in the procurement of monthly supplies.
• Step in as the property in charge in the absence of the property manager.
• Cross-Location Travel: Be willing to travel to other properties in South and West India when required.
  
  

Additional Perks & Benefits

• Incentives for overtime and high performance.
• Free accommodation and daily meals provided at the property
• Opportunity to travel and work across multiple PAN India goSTOPS locations
  
  

If you are passionate about hospitality, have a positive attitude, and love meeting new people, we encourage you to apply for this exciting opportunity. Be part of our team and help us continue to provide unique and unforgettable experiences for our guests!

About Company: goSTOPS is India's fastest-growing backpacker hostel brand, revolutionizing youth travel since 2014. With 32+ locations in iconic destinations like Agra, Alleppey, Amritsar, Bir, New Delhi, Fort Kochi, Goa, Jaipur, Leh, Manali, McLeod Ganj, Mumbai, Munnar, Mussoorie, Naggar, Palampur, Rishikesh, Udaipur, and Varanasi, we've hosted over 500,000 travelers from across the globe.

Our audience typically ranges from 18 to 30 years old, consisting of solo travelers, group travelers, backpackers, digital nomads, and those seeking vibrant, affordable, and flexible accommodation. We are a full-stack operator, transforming budget hotels into stylish, social hostels with spaces that encourage connection, creativity, and exploration.

At goSTOPS, we're not just providing a place to stay we're building a culture of community and adventure for the next generation of explorers.