Guest Relation Executive

JLL


Date: 17 hours ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Key Operations delivery

  • Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
  • Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
  • Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
  • Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
  • Ensure Accenture specific processes/manuals is followed
  • Visitor admission is properly authorized
  • Maintained visitor log book and book taxis if required
  • Assisting with special needs for visitors with disabilities.
  • Ensuring basic cleanliness of lobby, lifts and public area.
  • Ensure the laptop details are scanned and check for Govt. ID’s.
  • Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
  • Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
  • Client safety and security protocols are followed
  • Daily reconciliation & shredding of daily badges.
  • Participate in Emergency Evacuation procedures including crisis management and business continuit

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