Guest Relation Associate
WElinks Enterprises
Date: 1 month ago
City: Delhi, Delhi
Contract type: Full time
- Ensuring exceptional customer service and experience.
- Managing reservations, waitlists, and seating arrangements.
- Greeting and welcoming guests, taking orders, and serving food and beverages.
- Handling customer complaints and resolving issues promptly.
- Building relationships with regular customers and personalizing their experience.
- Maintaining accurate records of customer preferences and special requests.
- Collaborating with servers, bartenders, and kitchen staff to ensure seamless service.
- Managing loyalty programs, promotions, and special events.
- Providing menu knowledge and making recommendations to guests.
- Maintaining a clean and organized dining area, including the reception and waiting areas.
- Handling phone calls, takeout orders, and delivery arrangements.
- Upselling and promoting menu items, specials, and events.
- Ensuring compliance with restaurant policies, procedures, and standards.
- Participating in training and development programs to improve skills and knowledge.
- Maintaining a positive and professional attitude, even in high-pressure situations.
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